Mayday.us
stripe.com
Mayday.us
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Re: Mayday.us
#2If I understand Checkout correctly, a user on Site A enters her card details, and then when she's on Site B, her details are shown back (with some obfuscations). Does this ever alarm users? I'm sure the goal is that it would be a seamless experience, but I'd be curious if anyone here has used Checkout and heard positive / negative feedback from users.
Re: Mayday.us
#3It's a bit concerning that this page doesn't really reference the order of magnitude of data that they're working with, statistical significance, or anything to indicate that the difference between the two percentages they're comparing is something that's actually worth comparing, and not something that can or is likely to be explained away due to small sample size.
Re: Mayday.us
#4If a user used Stripe "the chance that a visitor would abandon their donation at the Checkout step halved from 22% to 10%"
You can see even in Stripe's earliest UX the desire to dramatically limit the "pain" that goes into entering CC details online.
When they added the "remember me" button I said to myself this is going to wind up being the "billion dollar checkbox" once merchants really understand the power of not forcing people to re-enter their CC details.
It's still somewhat mind-boggling to me how badly browser "auto-fill" solutions fail at this incredibly valuable problem.
Amazon and Apple, IMO, basically hold onto their dominating positions in physical & digital content respectively because their hold so many CC's and it's just so much damn easier to not have to re-authorize, re-input, etc etc.
Re: Mayday.us
#5Do we know how MayDay is performing in this election? I was disappointed not to hear any mentions of it on the news leading up to the election? Have they actually upset any elections.
Re: Mayday.us
#6It's a bit concerning that this page doesn't really reference the order of magnitude of data that they're working with, statistical significance, or anything to indicate that the difference between the two percentages they're comparing is something that's actually worth comparing, and not something that can or is likely to be explained away due to small sample size.
From the downloadable dataset of donations, the current total amount of donations is 62,769 donations with 50,802 unique donators, which is a healthy amount.
However, that doesn't indicate how many users fell into the "had a Stripe account already" bucket. (I'd wager not many.)
(Off topic aside about data integrity: the downloadable data, from October onward, has donation dates from 2018.)
Re: Mayday.us
#7It's a bit concerning that this page doesn't really reference the order of magnitude of data that they're working with, statistical significance, or anything to indicate that the difference between the two percentages they're comparing is something that's actually worth comparing, and not something that can or is likely to be explained away due to small sample size.
Also there are many other variables that could affect this analysis that aren't explored or mentioned. Just two I can think of off the top of my head:
- Users logged into stripe probably buy more stuff online. Maybe they donate more money because they have more money.
- The fact that a ton of repeat donations came in the last week might have been due to email campaigns or some other external thing. It isn't necessarily a fundamental principle of fundraising drives (though it certainly could be). Same thing could explain mobile usage driving up (SMS campaign or something).
Overall I think it is cool that data is being shared like this, and it is interesting. But at the same time, the post shouldn't be speaking about data in such absolutes... no confidence intervals, few caveats mentioned or explored, conclusions are made with bolded certainty.
Re: Mayday.us
#8If I understand Checkout correctly, a user on Site A enters her card details, and then when she's on Site B, her details are shown back (with some obfuscations). Does this ever alarm users? I'm sure the goal is that it would be a seamless experience, but I'd be curious if anyone here has used Checkout and heard positive / negative feedback from users.
From our users, the most feedback we have heard about this functionality is: "I want to change my card details, but it keeps bringing up my old card"
The solution is to put the cursor in the card number box and hit delete, but this is not obvious in the UI.
I am not aware of Mayday users raising the concern that their details have been saved.
Re: Mayday.us
#9It's a bit concerning that this page doesn't really reference the order of magnitude of data that they're working with, statistical significance, or anything to indicate that the difference between the two percentages they're comparing is something that's actually worth comparing, and not something that can or is likely to be explained away due to small sample size.
That's a fair concern. The sample sizes here are relatively high: you can probably back some estimates out yourself from the numbers given in the post (millions of dollars raised, mean donation of $88, 14% of donations in the last week were repeat, etc). I'll also say that the comparisons in the post are significant to a 99% confidence level.
Re: Mayday.us
#10Do we know how MayDay is performing in this election? I was disappointed not to hear any mentions of it on the news leading up to the election? Have they actually upset any elections.
We were in two primaries, and our candidate won in one of them, in another he moved from 9% to 24 or so of the vote.
Today is the day we learn more. Hopefully some of our candidates will win. Another important factor to keep in mind is that this an experiment. The knowledge we generate about what it takes to move elections on this issue, and the attention we have brought to the issue of money in politics are an important part of our goals.
(Disclaimer: I work for Mayday)