Check out this interview of startup CEO, Jordan Boesch @7shifts. He talks about customer onboarding, user feedback, and customer retention: http://blog.listenloop.com/customer-onboarding-best-practices-with-jordan-boesch
Watch the full video or skim the audio transcription about customer onboarding in this post.
Here’s a quick recap: – Jordan took us back several years to explain how he built 7shifts as a side-project until it grew to sustain his full-time attention.
– Jordan discussed how he acquired and trained users in the early days without a customer onboarding checklist.
– Jordan mentioned his customer onboarding best practices, like sending behavior-based emails and soliciting user feedback within his SaaS application.