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Ask HN: Which companies (or gov agencies) have the worst customer service?
1–8 of 8 posts
Re: Ask HN: Which companies (or gov agencies) have the worst customer service?
#21and1.com
They've been taking money out of my account since I brought the domain. When I call I have to wait more than 20mins for a live agent, so I will be back on GoDaddy.com
Re: Ask HN: Which companies (or gov agencies) have the worst customer service?
#3Comcast
Re: Ask HN: Which companies (or gov agencies) have the worst customer service?
#4I believe no discussion of poor customer service is complete without the inclusion of PayPal.
Just yesterday I attempted to close a business account and was presented with the message "We're sorry, but your account cannot be closed at this time."
No explanation, no nothing.
So I called the 1-800 number, and after waiting on hold for more than ten minutes was told my account would be closed right then. Okay, but still being naturally curious as to why I couldn't close my account through the site, I was told that there was no reason, I just couldn't do it. That's literally what they said.
So it would seem that they just want you to jump through an unnecessary hoop to make the funnel out of their site as narrow as possible.
Re: Ask HN: Which companies (or gov agencies) have the worst customer service?
#5California Department of Motor Vehicles
Re: Ask HN: Which companies (or gov agencies) have the worst customer service?
#61and1.com They've been taking money out of my account since I brought the domain. When I call I have to wait more than 20mins for a live agent, so I will be back on GoDaddy.com
why do that to yourself.
Use namecheap, or name at a minimum. There service is so much better.
Re: Ask HN: Which companies (or gov agencies) have the worst customer service?
#7I believe no discussion of poor customer service is complete without the inclusion of PayPal. Just yesterday I attempted to close a business account and was presented with the message "We're sorry, but your account cannot be closed at this time." No explanation, no nothing. So I called the 1-800 number, and after waiting on hold for more than ten minutes was told my account would be closed right then. Okay, but still…
I don't mean to rush to the aid pf PayPal's customer service, but I can think of all sorts of reason that a company would want you to talk to a human being before closing a business account. Especially when that company is one of the largest targets of online fraud.
Re: Ask HN: Which companies (or gov agencies) have the worst customer service?
#8I believe no discussion of poor customer service is complete without the inclusion of PayPal. Just yesterday I attempted to close a business account and was presented with the message "We're sorry, but your account cannot be closed at this time." No explanation, no nothing. So I called the 1-800 number, and after waiting on hold for more than ten minutes was told my account would be closed right then. Okay, but still…
I don't mean to rush to the aid pf PayPal's customer service, but I can think of all sorts of reason that a company would want you to talk to a human being before closing a business account. Especially when that company is one of the largest targets of online fraud.
Fine, then don't give me an option to close it and then ask me to try again later. Just be honest and tell me I have to call a number to close it.