AirHelp – Get compensation from delayed, cancelled or overbooked flights
1–10 of 18 posts
Re: AirHelp – Get compensation from delayed, cancelled or overbooked flights
#2I gave you access, waiting for results, but I'm wondering why you insist on getting email access to do anything. Why not let me input flights manually? You're going to turn away a lot of users who aren't willing to let you scan their emails.
Re: AirHelp – Get compensation from delayed, cancelled or overbooked flights
#3I gave you access, waiting for results, but I'm wondering why you insist on getting email access to do anything. Why not let me input flights manually? You're going to turn away a lot of users who aren't willing to let you scan their emails.
Exactly. I'd love to use this service, but I am hesitant to connect anything to gmail.
Re: AirHelp – Get compensation from delayed, cancelled or overbooked flights
#4I gave you access, waiting for results, but I'm wondering why you insist on getting email access to do anything. Why not let me input flights manually? You're going to turn away a lot of users who aren't willing to let you scan their emails.
It looks like you can input flights manually. I went through with a flight cancelled a few months back, I had to give an email address but not give them any access. It says I am entitled to €600. They take a 25% cut; I'm not sure I'll go through with it or submit my own claim direct to the airline.
Re: AirHelp – Get compensation from delayed, cancelled or overbooked flights
#5I connected my email. It is a little scary but I figure it'll be worth it if I get any money back from flights.
Re: AirHelp – Get compensation from delayed, cancelled or overbooked flights
#6I gave you access, waiting for results, but I'm wondering why you insist on getting email access to do anything. Why not let me input flights manually? You're going to turn away a lot of users who aren't willing to let you scan their emails.
What? You have to connect your email to this thing?
Sign up for a temp gmail account and give them access to that.
Re: AirHelp – Get compensation from delayed, cancelled or overbooked flights
#7Have an HNers used this service successfully?
Re: AirHelp – Get compensation from delayed, cancelled or overbooked flights
#8Yikes. Allowing some random startup to go through my email willy nilly? Yeah right. "We use secure connections & care about your privacy" What does that even mean? Can you download the full contents of my gmail account and keep it on file?
I've flown more than 300 segments in the past 3 years, but it still isn't worth the risk.
Connect to TripIt, or something else. Or tell me there is a way to use Google to search my gmail in a targeted manner without me exposing other sensitive info.
Re: AirHelp – Get compensation from delayed, cancelled or overbooked flights
#9Great idea, but seriously, getting access to all of my email history is too much, and I stopped there. I have flights I wish to put in, and want to use the services, but you lost a customer because of overreaching and trying to solve a problem that the end user probably doesnt perceive as a problem.
Re: AirHelp – Get compensation from delayed, cancelled or overbooked flights
#10Email has been compared to the "keys to the kingdom", since almost all other services passwords can be reset if you have access to someone's email. Some other posters have expressed doubt or concern about granting access to email for this service; I would express the concern in the opposite direction:
As developers, we should not be asking people for access to their email (or similar levels of access).
It sets a bad precedent, like banks sending out emails with clickable links; we're encouraging people to engage in very risky behavior and ultimately making it more likely they (the users) will fall for a scam in the future.
This should one of those "IT will never ask for your password" kind of things that gets hammered into people. "Legitimate services will never ask for access to your email/harddrive/etc". I'm not saying this service is not legitimate: I'm saying, as a presumably legitimate service, it should not set a bad example.