IPhone 5 Sleep/Wake Button Replacement Program

In Turkey they replace any iPhone with broken home button or sleep/wake button given it is within it's warranty time. And it takes roughly 10-15 minutes to walk into the Apple Store and walk out with the new phone.

Replaced two phones in the past 2 weeks.

Re: IPhone 5 Sleep/Wake Button Replacement Program

#6

Post by dmayer » Mon, Apr 28, 2014, 5:15 PM UTC

They also have a software solution in the form of a floating overlay (similar to Facebook Messenger). I saw the feature recently and it allows you to trigger both the sleep and the home button.

Re: IPhone 5 Sleep/Wake Button Replacement Program

#7

Post by dunham » Mon, Apr 28, 2014, 5:41 PM UTC

My wife's phone has this issue. She took it in two days past the 1 year warranty period (last month) and they refused to fix it.

Re: IPhone 5 Sleep/Wake Button Replacement Program

#8

Post by spada » Mon, Apr 28, 2014, 5:42 PM UTC

batuhanicoz wrote: post #5

In Turkey they replace any iPhone with broken home button or sleep/wake button given it is within it's warranty time. And it takes roughly 10-15 minutes to walk into the Apple Store and walk out with the new phone. Replaced two phones in the past 2 weeks.

i'd love it if it were as simple as that in Canada.

Re: IPhone 5 Sleep/Wake Button Replacement Program

#9

Post by spada » Mon, Apr 28, 2014, 5:42 PM UTC

dunham wrote: post #7

My wife's phone has this issue. She took it in two days past the 1 year warranty period (last month) and they refused to fix it.

"As of April 25, 2014, the replacement process will be available in the U.S. and Canada. In other countries, it will be available as of May 2, 2014."

Re: IPhone 5 Sleep/Wake Button Replacement Program

#10

Post by DanOWar » Mon, Apr 28, 2014, 6:17 PM UTC

hberg wrote: post #3

They should do this for the home button as well. Both my 3GS and 5 have developed finicky home buttons.

I've had this issue with an iPhone 2 and 4, and was able to permanently fix it in both cases by applying acetone to a cotton swab (Q-Tip) and cleaning the home button with it (allowing a small amount of acetone to enter into the seam). In both instances, the home button worked like new afterwards, for years. Your results may vary, but to maximize your chances, I'd suggest using a high grade acetone (e.g. from a home improvement store) as opposed to nail polish.