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The inexplicable rise of open floor plans in tech companies

nathanmarz.com

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Re: The inexplicable rise of open floor plans in tech companies

#3
I think the best arrangement is private offices / cubes surrounding a central team area where more interaction can occur. Pixar had a really cool idea where Steve Jobs put all of the bathrooms on one side of the building in a central area so people were forced to bump into each other spontaneously throughout the day but only when they were already interrupted.

Re: The inexplicable rise of open floor plans in tech companies

#5
I'm not sure on the exact numbers, but in San Francisco a programmer probably costs you on average $100K a year in salary. With benefits the total cost is in the neighborhood of $120K. So a programmer is a $10K / month investment.

For what it's worth: assuming white-collar employees, the multiplier is typically 50% to 100% depending on your location and how generous you are with perks, rather than 20%. If you only have $120k available in the budget to hire someone, don't offer a salary higher than $80k, or you're going to have a very unfun meeting with your accountant saying "OK, would you prefer I took the money from somewhere else in the business, or do you want to go to prison for not paying our portion of the payroll taxes?"

There exist many folks who have more experience with San Francisco hiring than I have, but the word on the street for e.g. funded startups trying to pay market salaries is that you should be budgeting $15k~$20k a month to increase your team size by one.

Re: The inexplicable rise of open floor plans in tech companies

#7
For me, noise isn't the problem. Since moving from the SF bay area to North Carolina, I work at home a lot for my California job.

I like to get out for several hours almost every day, though. I head to either Krankies Coffee or Camino Bakery in Winston Salem, and both venues have: a lot of people talking about family, studies, work, business, gossip; the espresso machine; music; and at Krankies the coffee-roasting machine. * Undifferentiated noise actually helps a lot! * I find the background din soothing and conducive to designing and coding. The one thing that's annoying is the occasional person who insists on carrying on their half of a conference call very loudly, but I don't see that much.

I've had pretty good experiences with open floor plans in companies too. They've never been the row-upon-row of adjacent tables depicted in the post, but close enough see/hear everything that's going on. In the open environment, a lot of the noise will probably be discussions about coding/design matters on other projects, or general office hijinx. There are downsides to that, but there's a lot of benefit too. You don't need to wait till the water cooler to see some matter needs discussion.

I can see how both the open floor plan and coffee shop environment will be distracting for some. I always hated libraries as a student, and always did my best work in non-quiet environments.

(I miss having coworkers just five steps over -- they're now 2700 and 8000 miles away.)

Re: The inexplicable rise of open floor plans in tech companies

#9
Open plan offices are only part of the problem. The other more serious issue is that we as a society have collectively ruined out ability to concentrate.

Email clients, chat clients, Social media, rapid fire short form articles, distraction wherever you look; these all contribute to a reduced attention span.

I do think it's possible to change the habit, but that requires mindfulness to engage in less context switching activities. That's really, really hard.

Re: The inexplicable rise of open floor plans in tech companies

#10
Suffers from the same flaw as most critiques of open plan: it focuses on individual productivity while failing to understand how it contributes to team productivity.

Cornell did a study of open plan awhile back that you should all read. I posted it here: https://news.ycombinator.com/item?id=7507404

The misunderstanding here is that it's just about serendipitously "overhearing" other conversations.

1. Open plan makes it easier to ask questions. Those are "disruptions", yes, but what the Cornell study found is that in open plan it's actually easier to "read" a person and see if it's an ok time to ask a question, and to quickly reply or say ask me later, and so forth, to efficiently manage those disruptions. Compare that to offices where you are much less likely to ask questions, knock on a door, etc., and where when it does happen it may turn into a much longer disruption.

2. They found it also gives us more courage to ask potentially "silly" questions. Which can be the genesis of good ideas and help us get unstuck, contributing to team creativity and productivity.

3. They noted that developer reactions to office plans are often biased towards maximizing personal productivity in order to maximize (short-term) personal benefit, whereas the company benefits from a balance of personal and team productivity. That's a fancy way of saying we'd rather spend our time coding than helping others, so we may not instinctively appreciate the benefits of open plan as much. Which I think is the case here.

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