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When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
techcrunch.com
If you don't want to bother with walking to the airline reps in the airport or you are not comfortable interacting with people, AirHelp may be useful.
When airlines screw up such as when you miss a connecting flight due to an airline-caused delay, walking to the ticket counter or agent desk gets you paid. If you have a cell phone, a phone call to the airline gets you paid. If you don't want to bother with walking to the airline reps in the airport or you are not comfortable interacting with people, AirHelp may be useful.
When airlines screw up such as when you miss a connecting flight due to an airline-caused delay, walking to the ticket counter or agent desk gets you paid. If you have a cell phone, a phone call to the airline gets you paid. If you don't want to bother with walking to the airline reps in the airport or you are not comfortable interacting with people, AirHelp may be useful.
A company that could do the fighting for me could be helpful. Even if they didn't produce a profit for me, I'd consider using it out of principle.
While perhaps impossible, I'd also love an app that would overall just help me get back ontrack for flights and rebooked somehow.
I realize I can go to the gate agent (who invariably now has 50 other people in line, and are working with computers that seem to require 1000 key presses to even look up the most basic thing) or call the airline (similar situation)- but it seems that the best results only happen for you if they aren't super busy and like you.
Oftentimes I've found that there is some 'problem solving' that can occur to get you back on track.
For example: I missed my flight to BOS to AUS for SXSW one year. Initially it was a 'the next available flight is in a week' situation, which clearly wasn't going to work for me. We went through some problem solving however and found a solution that totally worked. They booked me on a flight instead to DFW or SAT (can't remember which), with a layover in CLT. I went on Twitter and found a friend driving to SXSW who was going to pick me up then and take me there from the alternate nearby city. They also put me on standby for a flight from CLT to AUS. The standby totally worked out, and I got to Austin only an hour later than originally anticipated.
However, if the person at the gate/ticketing doesn't feel like helping you then frequently you're just kinda screwed. I've had dozens of situations like this where I was able to convince them to try something 'different' with me and it worked out well.
If an App helped me automatically rebook and find my options that I'd otherwise have to go beg a customer service agent for... that would be awesome. If then I'm on a connecting flight that something is going to mess up- I could probably have my plans made by the time I'm off the first plane.
When airlines screw up such as when you miss a connecting flight due to an airline-caused delay, walking to the ticket counter or agent desk gets you paid. If you have a cell phone, a phone call to the airline gets you paid. If you don't want to bother with walking to the airline reps in the airport or you are not comfortable interacting with people, AirHelp may be useful.
Not in this day and age. United stranded me in Houston last year after leaving late from LA... said it was because of the weather and politely told me to "shove off." Well guess what, it was another perfect day in LA that day. If work hadn't paid for everything I'd be very angry. I'm still angry but busy and less motivated to fight. A company that could do the fighting for me could be helpful. Even if they didn't pro…
Airlines aren't responsible for weather delays, full stop.