“A call center has been established to respond to all inquiries”
1–10 of 36 posts
Re: “A call center has been established to respond to all inquiries”
#2Why don't they answer the most-asked questions ("will I get my money/bitcoins back?" / "how much of my money/bitcoins will I get back, and when?") up-front on the homepage?
Re: “A call center has been established to respond to all inquiries”
#3Why don't they answer the most-asked questions ("will I get my money/bitcoins back?" / "how much of my money/bitcoins will I get back, and when?") up-front on the homepage?
They probably don't know the answer or can't legally tell you. I wouldn't be surprised if most answers the call center gives are "Sorry, we don't know/can't tell you".
Re: “A call center has been established to respond to all inquiries”
#4Why don't they answer the most-asked questions ("will I get my money/bitcoins back?" / "how much of my money/bitcoins will I get back, and when?") up-front on the homepage?
Possibly this (opening an infoline) is something required by Japanese law for every company filing for bankruptcy. Just guessing though.
Re: “A call center has been established to respond to all inquiries”
#5Why don't they answer the most-asked questions ("will I get my money/bitcoins back?" / "how much of my money/bitcoins will I get back, and when?") up-front on the homepage?
Another one to anticipate in the FAQ: "will MtGox provide last known balances in fiat and BTC and account transaction histories?"
Presuming that .csv files and screenshots would constitute proof of claims in a court of law is unbelievable.
Re: “A call center has been established to respond to all inquiries”
#6Why don't they answer the most-asked questions ("will I get my money/bitcoins back?" / "how much of my money/bitcoins will I get back, and when?") up-front on the homepage?
Most logical answer is because they don't know. By delaying statement, they're probably hoping to buy enough time so that they can actually answer those questions.
Re: “A call center has been established to respond to all inquiries”
#7Why don't they answer the most-asked questions ("will I get my money/bitcoins back?" / "how much of my money/bitcoins will I get back, and when?") up-front on the homepage?
Anyone who has money (either fiat or btc) in mtgox is essentially now an unsecured creditor and mtgox seems to be in bankruptcy protection / proceedings. You wouldnt get answers out of any other company in bankruptcy or insolvency, everyone will just have to patient until the Investigators/Administrators have finished their audits and have a restructure plan in place.
Re: “A call center has been established to respond to all inquiries”
#8Why don't they answer the most-asked questions ("will I get my money/bitcoins back?" / "how much of my money/bitcoins will I get back, and when?") up-front on the homepage?
They probably don't know the answer or can't legally tell you. I wouldn't be surprised if most answers the call center gives are "Sorry, we don't know/can't tell you".
If japan is anything like other countries, there will likely be a date set for a creditors meeting, and the call center will simply be instructing people to attend the creditors meeting to have their questions answered.
Re: “A call center has been established to respond to all inquiries”
#9Also interesting is that Mark Karpeles signed it "Representative Director" rather than "CEO". Maybe that's a legal thing (since they're under bankruptcy protection), or maybe he stepped down?
Re: “A call center has been established to respond to all inquiries”
#10Also interesting is that Mark Karpeles signed it "Representative Director" rather than "CEO". Maybe that's a legal thing (since they're under bankruptcy protection), or maybe he stepped down?
It's the Japanese equivalent of CEO.