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Obama's Trauma Team: Inside the Nightmare Launch of HealthCare.Gov

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Re: Obama's Trauma Team: Inside the Nightmare Launch of HealthCare.Gov

#2
HealthCare.gov is definitely NOT fixed or "revived" yet. I was trying to register for healthcare for the Feb 15th deadline and there were errors after errors. At the end, after hours of trying and waiting on hold for the tech help-line, I was not able to register at all and missed the deadline. The help-line's answer was, we are still working out the kinks, please print out the PDF and fill it out manually. It's still a disaster-show.

Re: Obama's Trauma Team: Inside the Nightmare Launch of HealthCare.Gov

#10
Dickerson rules:

"Rule 1: "The war room and the meetings are for solving problems. There are plenty of other venues where people devote their creative energies to shifting blame."

Rule 2: "The ones who should be doing the talking are the people who know the most about an issue, not the ones with the highest rank. If anyone finds themselves sitting passively while managers and executives talk over them with less accurate information, we have gone off the rails, and I would like to know about it." (Explained Dickerson later: "If you can get the managers out of the way, the engineers will want to solve things.")

Rule 3: "We need to stay focused on the most urgent issues, like things that will hurt us in the next 24--48 hours." "

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