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Balanced Makes Volume Pricing Public

blog.balancedpayments.com

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Re: Balanced Makes Volume Pricing Public

#2

Post by dnfriedman »

This is actually one of the very few things that has bothered me about Stripe – they don't make their volume pricing public (Amazon does, now Balanced does). We've had to email when we hit larger sums to get pricing reduced.

Edit: although to be fair, I asked them about this, and they said their processing costs vary user to user, so they don't have a simple matrix (rather, they apply discounts based on the costs associated with an account). That's probably the best possible answer short of a pricing matrix...

Re: Balanced Makes Volume Pricing Public

#3

Post by pc »

dnfriedman wrote: post #2

This is actually one of the very few things that has bothered me about Stripe – they don't make their volume pricing public (Amazon does, now Balanced does). We've had to email when we hit larger sums to get pricing reduced. Edit: although to be fair, I asked them about this, and they said their processing costs vary user to user, so they don't have a simple matrix (rather, they apply discounts based on the costs ass…

Right; we've gone back-and-forth on how best to implement our volume pricing. The upside of a clear pricing matrix is that it's clear. The downside is that it's conservative -- we can (and do) give lower pricing than what we could commit to in a matrix like this to many users.

Perhaps we should release a matrix of what we do on average (or a set of minimum discounts) or something.

(As ever, feel free to drop me a line to discuss -- patrick@stripe.com.)

Re: Balanced Makes Volume Pricing Public

#4

Post by zende »

pc wrote: post #3
dnfriedman wrote: post #2

This is actually one of the very few things that has bothered me about Stripe – they don't make their volume pricing public (Amazon does, now Balanced does). We've had to email when we hit larger sums to get pricing reduced. Edit: although to be fair, I asked them about this, and they said their processing costs vary user to user, so they don't have a simple matrix (rather, they apply discounts based on the costs ass…

Right; we've gone back-and-forth on how best to implement our volume pricing. The upside of a clear pricing matrix is that it's clear. The downside is that it's conservative -- we can (and do) give lower pricing than what we could commit to in a matrix like this to many users. Perhaps we should release a matrix of what we do on average (or a set of minimum discounts) or something. (As ever, feel free to drop me a lin…

+1 for openness

Re: Balanced Makes Volume Pricing Public

#5

Post by cperciva »

pc wrote: post #3
dnfriedman wrote: post #2

This is actually one of the very few things that has bothered me about Stripe – they don't make their volume pricing public (Amazon does, now Balanced does). We've had to email when we hit larger sums to get pricing reduced. Edit: although to be fair, I asked them about this, and they said their processing costs vary user to user, so they don't have a simple matrix (rather, they apply discounts based on the costs ass…

Right; we've gone back-and-forth on how best to implement our volume pricing. The upside of a clear pricing matrix is that it's clear. The downside is that it's conservative -- we can (and do) give lower pricing than what we could commit to in a matrix like this to many users. Perhaps we should release a matrix of what we do on average (or a set of minimum discounts) or something. (As ever, feel free to drop me a lin…

we can (and do) give lower pricing than what we could commit to in a matrix like this to many users.

Can you elaborate on this? What factors influence what rates you can (and do) give? Chargeback rate? Mix of card types? Type of product or service being sold?

Perhaps we should release a matrix of what we do on average

I think that would be great -- even better if it's combined with a list of situations which would result in the rates being higher or lower than the norm.

Re: Balanced Makes Volume Pricing Public

#9

Post by jareau »

mcorrand wrote: post #7

I'm sorry if this is stated somewhere but I have not seen it anywhere. How are these thresholds calculated? Is this per store/merchant account or for the whole marketplace?

(I'm a Balanced employee)

We calculate these fees per marketplace. Usually a single marketplace has many merchants associated with it.

Re: Balanced Makes Volume Pricing Public

#10

Post by mcorrand »

jareau wrote: post #9
mcorrand wrote: post #7

I'm sorry if this is stated somewhere but I have not seen it anywhere. How are these thresholds calculated? Is this per store/merchant account or for the whole marketplace?

(I'm a Balanced employee) We calculate these fees per marketplace. Usually a single marketplace has many merchants associated with it.

Thank you! This is pretty nice then, I think when I first stumbled upon the pricing page a while ago, these reduced rates were already public. At the time I just assumed it was counted by store and got back to work. I still chose Balanced for the native marketplace support and general "openness" feel I get from the company.
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