Twilio is erroneously over-billing and suspending accounts

#1

Post by amduser29 » Thu, Jul 18, 2013, 11:42 AM UTC

Twilio is erroneously over-billing and suspending accounts
status.twilio.com

Re: Twilio is erroneously over-billing and suspending accounts

#2

Post by SCDaniel » Thu, Jul 18, 2013, 11:59 AM UTC

Yeap had this ourselves. Auto recharge actually took $500 rather than $20!

Re: Twilio is erroneously over-billing and suspending accounts

#3

Post by dazbradbury » Thu, Jul 18, 2013, 12:09 PM UTC

We've been charged about 10k and going up...

Looks like their auto-recharge balance test keeps returning 0 or less than 0, it charges your card, and loop.

EDIT: Looks like they're doing something - the UI at least now displays $500, rather than $10k before. The only real confidence I'll get is when I can see todays account transactions from the bank.

Re: Twilio is erroneously over-billing and suspending accounts

#4

Post by andyhmltn » Thu, Jul 18, 2013, 12:10 PM UTC

Oh dear, not nice at all if you're on a budget

Re: Twilio is erroneously over-billing and suspending accounts

#5

Post by btucker » Thu, Jul 18, 2013, 12:18 PM UTC

I'm glad they (and most of us) are not in the business of making insulin pumps or other software where such bugs could have potentially lethal consequences.

Re: Twilio is erroneously over-billing and suspending accounts

#6

Post by robobrobro » Thu, Jul 18, 2013, 12:19 PM UTC

Wow. Seriously? Learn to code.

Re: Twilio is erroneously over-billing and suspending accounts

#7

Post by drx » Thu, Jul 18, 2013, 12:25 PM UTC

This has gotta suck. Many cards have steep overdraft fees.

Re: Twilio is erroneously over-billing and suspending accounts

#8

Post by jerguismi » Thu, Jul 18, 2013, 12:25 PM UTC

Goodbye, twilio...

Re: Twilio is erroneously over-billing and suspending accounts

#9

Post by 67726e » Thu, Jul 18, 2013, 12:26 PM UTC

robobrobro wrote: post #6

Wow. Seriously? Learn to code.

How is that constructive at all? Shit happens. My code has bugs, your code has bugs. Just about everyone has something break at some point.

At least Twilio has some reasonable disclosure of these issues on their dashboard to inform people of what is going on. I'm sure they will rectify the issue as soon as they have everything back up and running.

Re: Twilio is erroneously over-billing and suspending accounts

#10

Post by jerguismi » Thu, Jul 18, 2013, 12:26 PM UTC

dazbradbury wrote: post #3

We've been charged about 10k and going up... Looks like their auto-recharge balance test keeps returning 0 or less than 0, it charges your card, and loop. EDIT: Looks like they're doing something - the UI at least now displays $500, rather than $10k before. The only real confidence I'll get is when I can see todays account transactions from the bank.

I had like $240 billed, when there was nothing used... fuck.