FreedomPop spams my contacts for 8 months and won't stop

I put in my zip code on their web site to see if they had coverage. They force you to enter your email address as well and they make sure it's a valid domain.

After I entered my zip code and (fake) email address it told me that they needed my physical address to determine if they had coverage for me at my exact address. Thinking they had coverage in my zip code, I entered a real (but not my) address. Then they immediately said that coverage was not available at my address and to look at their map for more coverage details.

Looking at their map, it looks like coverage is not within 500 miles of any part of my zip code. I guess this is just another part of their gathering of personal information for making a simple inquiry.

Re: FreedomPop spams my contacts for 8 months and won't stop

#5

Post by sismoc » Wed, Jun 05, 2013, 6:43 PM UTC

Never trust ANYBODY who requires a valid email address just to check if their service is available in location. Zip code alone will suffice. If they are OK with harvesting your email address (for spamming purposes I presume), what makes you think they have any scruples against spamming everyone.

Re: FreedomPop spams my contacts for 8 months and won't stop

#6

Post by joezydeco » Wed, Jun 05, 2013, 6:49 PM UTC

300bps wrote: post #4

I put in my zip code on their web site to see if they had coverage. They force you to enter your email address as well and they make sure it's a valid domain. After I entered my zip code and (fake) email address it told me that they needed my physical address to determine if they had coverage for me at my exact address. Thinking they had coverage in my zip code, I entered a real (but not my) address. Then they immedi…

You can use the coverage checker at http://www.clear.com/coverage, no e-mail gathering necessary.

FreedomPop uses Clearwire for the data.

Re: FreedomPop spams my contacts for 8 months and won't stop

#7

Post by itakee » Wed, Jun 05, 2013, 6:58 PM UTC

Their customer support is horrible. I accidentally signed up for their paid service. When I saw them charging my credi card, I asked their customer support to cancel my subscription.

Two months later, I was still being billed. I ended up calling my bank and telling them to block all charges.

Re: FreedomPop spams my contacts for 8 months and won't stop

#8

Post by wizawuza » Wed, Jun 05, 2013, 8:33 PM UTC

itakee wrote: post #7

Their customer support is horrible. I accidentally signed up for their paid service. When I saw them charging my credi card, I asked their customer support to cancel my subscription. Two months later, I was still being billed. I ended up calling my bank and telling them to block all charges.

this.

I had a horrible experience with them charging me when I signed up for a free service... took forever for them to get back to me, couldn't get the service to work often (not a coverage problem, they set something wrong on my account).. overall, not a well run business.

Good premise.. they just really need to iron out some things first in my opinion.

Re: FreedomPop spams my contacts for 8 months and won't stop

#9

Post by salem » Wed, Jun 05, 2013, 11:27 PM UTC

For extra entertainment, have a look at their privacy policy, it is amazingly broad and brazen in what they reserve the right to do with your data.

Re: FreedomPop spams my contacts for 8 months and won't stop

#10

Post by atesti » Thu, Jun 06, 2013, 9:04 AM UTC

wizawuza wrote: post #8

itakee wrote: post #7

Their customer support is horrible. I accidentally signed up for their paid service. When I saw them charging my credi card, I asked their customer support to cancel my subscription. Two months later, I was still being billed. I ended up calling my bank and telling them to block all charges.

this. I had a horrible experience with them charging me when I signed up for a free service... took forever for them to get back to me, couldn't get the service to work often (not a coverage problem, they set something wrong on my account).. overall, not a well run business. Good premise.. they just really need to iron out some things first in my opinion.

Where is this free service? I just clicked through it with a fake email address and whether I chose Home or mobile, they always forced to sell a device, the cheapest was $39. Is there anything really free here?

They were pretty annoying with checking email addresses BTW.