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Dumped by Google

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Re: Dumped by Google

#3
Same as every other “cloud provider”, yet somehow Google is the one subjected to these overwritten accounts and the almost mandatory pseudo law/policy musings that follow.

You might want to take a look at some policies from others in the industry to get a more accurate picture of this landscape.

These policies are constructed as such to mitigate litigation, which the author concedes. Regardless I'm glad this instance had a happy ending.

It’s also worth mentioning the the paid tier of Google Apps operates under completely different TOS: http://www.google.com/apps/intl/en/terms/premier_terms.html

Re: Dumped by Google

#4
Kinda sucks that Google makes type 1 errors occasionally. OTOH, you keep sensitive data from your users in your personal gmail account and you're not paying for support? You crazy.

Re: Dumped by Google

#5

Kinda sucks that Google makes type 1 errors occasionally. OTOH, you keep sensitive data from your users in your personal gmail account and you're not paying for support? You crazy.

It's not about sensitive data. It's about email, calendar, drive and other google services you use and rely on for your daily work.

Re: Dumped by Google

#6

Kinda sucks that Google makes type 1 errors occasionally. OTOH, you keep sensitive data from your users in your personal gmail account and you're not paying for support? You crazy.

It's not about sensitive data. It's about email, calendar, drive and other google services you use and rely on for your daily work.

You should not rely on services you're not paying for and don't own for your daily work. :-/

My point isn't about the nature of the data that was stored, my point was the economic reliability of the tool being used to store it. In other words, you want the provider to have some significant incentive not to screw you if your livelihood depends on it.

Re: Dumped by Google

#7

Earlier quoted context omitted.

It's not about sensitive data. It's about email, calendar, drive and other google services you use and rely on for your daily work.

You should not rely on services you're not paying for and don't own for your daily work. :-/ My point isn't about the nature of the data that was stored, my point was the economic reliability of the tool being used to store it. In other words, you want the provider to have some significant incentive not to screw you if your livelihood depends on it.

[deleted]

Re: Dumped by Google

#8
Definitely a reason I have always paid for Gmail/Drive before it was that. But the actual reason is quite scary why it triggered the issue:

"My data was intact save for the last thing I’d worked on–a spreadsheet containing a client’s account numbers and passwords. It seems that Google’s engineers determined this single document violated policy and locked down my entire account. My request to get that document back is still pending."

So you can't keep files you need to secure in Drive? Blown away by this. And the access to the entire ecosystem based on one document. This is not good. With that logic if there is a DCMA request or problem with a video on youtube the whole site should just shut down.

Re: Dumped by Google

#9
post #8

Definitely a reason I have always paid for Gmail/Drive before it was that. But the actual reason is quite scary why it triggered the issue: "My data was intact save for the last thing I’d worked on–a spreadsheet containing a client’s account numbers and passwords. It seems that Google’s engineers determined this single document violated policy and locked down my entire account. My request to get that document back is…

It seems extremely unlikely that you could determine the problem from "the last thing I'd worked on", and it seems even more unlikely that a spreadsheet with (barring any additional information from this story) account numbers and passwords would auto-trigger a shutdown: there would be so many false positives that most people would have had their accounts closed by now.

Re: Dumped by Google

#10
Of course the author preformed daily backups to removable media and other cloud based services? Let this be a lesson. Data redundancy is important!
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