A gentlemen's agreement
wildbit.com
A gentlemen's agreement
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Re: A gentlemen's agreement
#2[deleted]
Re: A gentlemen's agreement
#3Being a customer of Postmark's, I'm happy that they took this sort of stance. Their service has had it's share of issues, and they always have responded quickly and professionally. Not surprising that they responded in this manor.
Re: A gentlemen's agreement
#4Yeah but. I somehow doubt that people leave a service over a single explainable outage. From my personal experience, I move when the outage is the straw that broke the camel's back - when I have been unhappy with the service but have lacked the time and urgency to do something about it, and then they are down and I'm thinking "Well, time I moved off here anyway".
So in that respect, I think I am fair game to a "Switch to our service!" email and I don't see how that is unethical - happy customers don't move just because they get an email during an untypical service interruption. Dropbox could go down for the rest of the day, and I could get all the competitor emails they want to send me, and I am not going to switch. I did switch registrars during an outage, but that is because I had been less than ecstatic about them and just needed a kick.
Re: A gentlemen's agreement
#5I disagree strongly with the ultimate basis of this: it is a dog eat dog world. There is a finite pool of customers. I don't mean to say you should do what the other company did (email bashing while others are down) but you shouldn't be afraid to talk about your other strengths.
Re: A gentlemen's agreement
#6Yeah but. I somehow doubt that people leave a service over a single explainable outage. From my personal experience, I move when the outage is the straw that broke the camel's back - when I have been unhappy with the service but have lacked the time and urgency to do something about it, and then they are down and I'm thinking "Well, time I moved off here anyway". So in that respect, I think I am fair game to a "Switc…
It depends. Rinkydink startups may not, but if a down service resulted in a nasty conversation with your biggest customer, then you probably should consider switching or diversifying
Re: A gentlemen's agreement
#7"We shake hands with guys at conferences"
Only the guys? ducks
Re: A gentlemen's agreement
#8Yeah but. I somehow doubt that people leave a service over a single explainable outage. From my personal experience, I move when the outage is the straw that broke the camel's back - when I have been unhappy with the service but have lacked the time and urgency to do something about it, and then they are down and I'm thinking "Well, time I moved off here anyway". So in that respect, I think I am fair game to a "Switc…
It depends on the outage. But any service provider can tell you there's always an increase of cancellations around any outage.
Re: A gentlemen's agreement
#9I don't understand. Sure, this may be a special case related to the PyCon stuff (which should be more clearly referenced in the OP imho) but I don't see how it's a general point.
What if you really do believe that you have a better service than that competitor? What if you can demonstrate better uptime/benefits/customer-service/whatever? Do you just sit around and wait until customers fall into your lap?
While I appreciate the sentiment for the current circumstances, I don't think it holds generally. It almost feels like the opposite of hustle.
Re: A gentlemen's agreement
#10For those who don't know, it was Dyn. I personally liked the email. While sendgrid was down we were running around like a chicken with its head cut off trying to find a replacement. We started setting up postmark but didn't get it up before sendgrid came back up.
We've been using DynECT for DNS for a long time and it's been perfect. Having them remind us they do email (at a time when it was critically needed) was actually great. At this point I'm planning on signing up for it and using them as a failover for sendgrid.