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What To Expect: - Lead, coach, and develop a team of Account Managers supporting enterprise customers - Foster a customer-centric, commercially minded, and high-performance culture - Define clear goals, KPIs, and development paths for your team - Drive hiring, onboarding, and enablement initiatives to scale the organization - Act as a hands-on leader, supporting your team in complex customer situations and strategic initiatives - Oversee the health, success, and long-term development of our enterprise customer portfolio - Build trusted relationships with executive stakeholders and decision-makers - Support key accounts through strategic planning, executive business reviews, and value realization initiatives - Ensure customers maximize adoption, business outcomes, and value from the SCAYLE platform - Act as an escalation point and trusted advisor for complex customer challenges - Own customer retention and expansion strategies across the portfolio - Identify opportunities for upselling and cross-selling in collaboration with Sales and Customer Success - Monitor portfolio performance and proactively manage risks and opportunities - Drive sustainable account growth through strong customer partnerships and business impact - Act as a strategic interface between customers and internal Product, Technical, and Commercial teams - Help define and optimize scalable account management processes and governance structures - Contribute to the evolution of SCAYLE's customer engagement strategy and service offering - Align business and technical stakeholders to ensure outstanding customer experiences

Who You Are: - 8+ years of experience in Account Management, Customer Success, Consulting, or other customer-facing leadership roles within SaaS, E-commerce, or technology environments - Proven success in leading, coaching, and developing high-performing customer-facing teams - A strong commercial mindset combined with a passion for customer success, value creation, and long-term relationship building - Confidence in engaging with senior stakeholders and building trusted relationships at C-level - The ability to navigate complex organizations and align business, technical, and customer stakeholders around common goals - Hands-on experience managing customer retention, expansion, customer health, and portfolio performance - A highly analytical and KPI-driven approach, paired with the ability to make data-informed decisions - A passion for working in fast-paced, high-growth environments and building structures, processes, and teams that scale - Excellent communication, presentation, and stakeholder management skills - Fluency in English

Nice to have: - Experience with enterprise commerce platforms such as Salesforce Commerce Cloud, commercetools, SAP Commerce, or Shopify Plus - Experience scaling teams and processes in high-growth SaaS organizations - German language skills