How to Run a 5 Whys (with Humans, not Robots)
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How to Run a 5 Whys (with Humans, not Robots)
1–10 of 18 posts
Re: How to Run a 5 Whys (with Humans, not Robots)
#2Brilliant, I've definitely struggled before with how to get people to 1)not worry about being blamed and 2)claim they won't repeat a mistake. This is totally actionable, thanks!
Re: How to Run a 5 Whys (with Humans, not Robots)
#3The summarised version: 1. Mistakes happen and will always happen. Saying "it wont happen again" doesn't fix the problem. 2. Make a joke to stop people getting defensive.
Re: How to Run a 5 Whys (with Humans, not Robots)
#4This is more a meta-comment about slideshare than about this presentation in particular. I really like being able to access the slides of talks I've seen, but for talks I haven't seen, there often is just enough that's missing from the slides that I don't get the full picture.
Does anybody have a solution to this?
Now, having said that, this particular slide deck suffers very little from this problem.
Re: How to Run a 5 Whys (with Humans, not Robots)
#5The summarised version: 1. Mistakes happen and will always happen. Saying "it wont happen again" doesn't fix the problem. 2. Make a joke to stop people getting defensive.
3. Plan for a future in which we remain as stupid as we are today.
4. Pick broad fixes over root cause fixes.
Re: How to Run a 5 Whys (with Humans, not Robots)
#6This is more a meta-comment about slideshare than about this presentation in particular. I really like being able to access the slides of talks I've seen, but for talks I haven't seen, there often is just enough that's missing from the slides that I don't get the full picture. Does anybody have a solution to this? Now, having said that, this particular slide deck suffers very little from this problem.
I could almost hear the presenter in my head as I read through the slides.
Re: How to Run a 5 Whys (with Humans, not Robots)
#7As much as I agree with the general message (nobody died, so it's not _that_ bad), and have employed that same technique over the years, the part about root cause is off point IMHO.
'Root cause' can absolutely refer to a collection of events. In the example given, clearly both things were causal, clearly you fix both - you don't pick one and label it 'THE root cause' and forget about the other (yes I know he talks about prioritisation, but again that's perfectly valid when addressing a root cause that happens to be a collection).
Re: How to Run a 5 Whys (with Humans, not Robots)
#8As much as I agree with the general message (nobody died, so it's not _that_ bad), and have employed that same technique over the years, the part about root cause is off point IMHO. 'Root cause' can absolutely refer to a collection of events. In the example given, clearly both things were causal, clearly you fix both - you don't pick one and label it 'THE root cause' and forget about the other (yes I know he talks ab…
Heya, author of the slides here.
Re: 'root causes' -- I find the words somewhat important. Like, if you say you're looking for a root cause, then people tend to be in the sort of moral mindset, and have a harder time seeing it as a collection of contingent events.
Also, in the (truly amazing) "How Complex Systems Fail", he's pretty down on "root cause":
http://www.ctlab.org/documents/How%20Complex%20Systems%20Fai...
"7) Post-accident attribution accident to a ‘root cause’ is fundamentally wrong"
Re: How to Run a 5 Whys (with Humans, not Robots)
#9This is more a meta-comment about slideshare than about this presentation in particular. I really like being able to access the slides of talks I've seen, but for talks I haven't seen, there often is just enough that's missing from the slides that I don't get the full picture. Does anybody have a solution to this? Now, having said that, this particular slide deck suffers very little from this problem.
(author of slides here): I actually took the slides I presented, went back and interleaved simple bullet point slides covering what I talked about.
Because I have that same problem -- if someone has nice visual slides, the Slideshare is often kind of useless.
Re: How to Run a 5 Whys (with Humans, not Robots)
#10This was my very favorite talk from the Lean Startup conference. I hope they put up the video as well, which was excellent.