Canceled by Hinge
theatlantic.com
Canceled by Hinge
1–5 of 5 posts
Re: Canceled by Hinge
#2This happened to me and I can promise you that I did nothing wrong. It is very frustrating to essentially be locked out of the app-based dating market without even knowing why.
Re: Canceled by Hinge
#3Re: Canceled by Hinge
#4Perhaps most of what sucks right now is downstream from the advent of the technology and business model that allows companies to scale their users to the point where it's impossible to handle their customer service needs with actual people. Automation of human judgment isn't getting better, just cheaper and more convenient for the operator who's insulated from its failures anyway.
Re: Canceled by Hinge
#5Perhaps most of what sucks right now is downstream from the advent of the technology and business model that allows companies to scale their users to the point where it's impossible to handle their customer service needs with actual people. Automation of human judgment isn't getting better, just cheaper and more convenient for the operator who's insulated from its failures anyway.
I feel like that's letting them off a little easy. If it's profitable to provide human support at 10M users, there's no reason it should not be at 30M. Revenue and support calls should scale linearly with user counts. The attraction of replacing all their support employees with one fixed-price chat-bot increases though. So either they were just dumping basically until getting enough market share, or they got greedy.