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Sierra Raises $950M at $15B Valuation

sierra.ai

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Re: Sierra Raises $950M at $15B Valuation

#4
So we're supposed to believe that removing humans from customer support will lead to better outcomes?

> Ensure you only pay for the value Sierra delivers with outcome-based pricing.

Yeah... that won't last.

Re: Sierra Raises $950M at $15B Valuation

#7
post #4

So we're supposed to believe that removing humans from customer support will lead to better outcomes? > Ensure you only pay for the value Sierra delivers with outcome-based pricing. Yeah... that won't last.

AI customer support is trash and everyone hates it , but it makes the Wall St numbers go up, so it's a good thing.

Re: Sierra Raises $950M at $15B Valuation

#8
post #5
post #2

Damn, for just a moment I thought the Sierra Online company was coming back. I want a new official Quest for Glory game.

Every single word domain seems to have become some new AI company.

I still get briefly confused when I see a post on here about X, only to realize they're talking about Twitter, and not the display server.

There are 26 letters and millions of words; people should choose other ones.

Re: Sierra Raises $950M at $15B Valuation

#9
Voice agents in customer support is an extremely crowded market. Seems like Sierra is taking a considerable lead.

I don't know much about their product offerings, but I was doing some speech-to-text work and came across https://research.sierra.ai/mubench/ for comparing current models. It felt fairly thoughtful, particularly in regards to coming up with better benchmarking metrics than word error rate.

Re: Sierra Raises $950M at $15B Valuation

#10
post #2

Damn, for just a moment I thought the Sierra Online company was coming back. I want a new official Quest for Glory game.

Assume Sierra owners are too young to know what Sierra games means. I was absolutely obsessed with their logo (1) at school time.

1. https://preview.redd.it/remember-sierra-games-1979-2008-they...

https://www.youtube.com/watch?v=IMQi7olp-tw

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