I've been waiting over a month for Anthropic to respond to my billing issue

#1

Post by nickvec » Wed, Apr 08, 2026, 5:44 PM UTC

I've been waiting over a month for Anthropic to respond to my billing issue
nickvecchioni.github.io

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#2

Post by solfox » Wed, Apr 08, 2026, 7:07 PM UTC

Fin is actually Intercom’s branded agent, so if Anthropic is using their own model for support at all isn’t clear.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#3

Post by nickvec » Wed, Apr 08, 2026, 7:13 PM UTC

solfox wrote: post #2

Fin is actually Intercom’s branded agent, so if Anthropic is using their own model for support at all isn’t clear.

I was curious so I looked into it. Seems like my issues were encountered when Fin AI was running on Sonnet 4.0, though Fin AI's new model (Fin Apex 1.0) was rolled out ~2 weeks ago. https://www.intercom.com/blog/announcing-fin-apex-the-age-of...

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#4

Post by kelp6063 » Wed, Apr 08, 2026, 7:16 PM UTC

This is what credit card chargebacks are for.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#5

Post by petcat » Wed, Apr 08, 2026, 7:16 PM UTC

kelp6063 wrote: post #4

This is what credit card chargebacks are for.

I'm sure this guy would like to actually keep using Claude though instead of getting permanently banned.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#6

Post by KellyCriterion » Wed, Apr 08, 2026, 7:17 PM UTC

I didnt know that they have any useful support at all! :-D

I sent them some feedbacks one some issues, actually good ideas, and I didnt get any response so far.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#7

Post by nickvec » Wed, Apr 08, 2026, 7:18 PM UTC

petcat wrote: post #5

kelp6063 wrote: post #4

This is what credit card chargebacks are for.

I'm sure this guy would like to actually keep using Claude though instead of getting permanently banned.

Yep. I don't want to get blacklisted from using Claude indefinitely by doing a credit card chargeback.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#8

Post by teling » Wed, Apr 08, 2026, 7:20 PM UTC

This is the risk of being a consumer in the AI world - companies are running extremely lean on real humans and are deferring support to AI chatbots with no real reasoning abilities...

Also an issue with scale - for example, Google having similar issues of not handling small, isolated cases.

Hope you get your money back!

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#9

Post by nickvec » Wed, Apr 08, 2026, 7:20 PM UTC

KellyCriterion wrote: post #6

I didnt know that they have any useful support at all! :-D I sent them some feedbacks one some issues, actually good ideas, and I didnt get any response so far.

I wouldn't hold your breath. It seems like the only way to get an actual human response is by complaining on Twitter/X and hoping that Boris Cherny responds. https://x.com/bcherny

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#10

Post by nickvec » Wed, Apr 08, 2026, 7:20 PM UTC

teling wrote: post #8

This is the risk of being a consumer in the AI world - companies are running extremely lean on real humans and are deferring support to AI chatbots with no real reasoning abilities... Also an issue with scale - for example, Google having similar issues of not handling small, isolated cases. Hope you get your money back!

Thanks, I hope so too!