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Issue Tracking Is Dead

linear.app

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Re: Issue Tracking Is Dead

#2

Post by aurareturn » 

  Code Intelligence. Linear can understand, answer questions about, and debug your codebase.

  Code Diffs. Review code within a fast, modern interface built for both humans and agents to iterate together.

  Linear Coding Agent. Linear writes code and automatically fixes bugs. Powered by frontier models, enhanced with native Linear context and tools
So another wrapper around Claude/OpenAI but with issue tracking integrated.

  Agents are not mind readers. They become useful through context. Customer feedback, internal ideas, strategic direction, decisions, and code all need to be captured in a system that humans and agents can work from together.
Customer feedback can come from anywhere, phone calls, website forms, sales people, customer meetings, online discussions, Twitter, etc. How do you capture all of that in Linear? Doesn't make sense.

Internal ideas and strategic direction are usually discussed on Slack/Teams/meetings. Not on Linear.

Decisions can indeed be tracked on Linear, as an issue.

I think a true AI agent would simply sidestep tools like Linear. Tools like Linear won't be needed.

I think a true AI agent will simply be another employee. It gets added to Slack channels. It joins Zoom meetings. It gets access to company files. It gets access to feedback forms. It scours the internet for feedback on the company.

Re: Issue Tracking Is Dead

#5

Post by cristinacordova »

aurareturn wrote: post #2

Code Intelligence. Linear can understand, answer questions about, and debug your codebase. Code Diffs. Review code within a fast, modern interface built for both humans and agents to iterate together. Linear Coding Agent. Linear writes code and automatically fixes bugs. Powered by frontier models, enhanced with native Linear context and tools So another wrapper around Claude/OpenAI but with issue tracking integrated.…

We're well aware that feedback comes from anywhere. The Linear agent also exists in other tools (Slack, Gong, Intercom, Zendesk, etc.) and we'll continue to add more channels to support collecting and managing feedback where it's coming from.

https://linear.app/changelog/2025-10-23-linear-agent-for-sla... https://linear.app/changelog/2025-12-11-linear-agent-for-int...

Re: Issue Tracking Is Dead

#7

Post by obiefernandez »

At ZAR once we had pervasive ingestion into an organization-wide knowledge graph in place and working well, the next step was to ditch Linear and replace it with a homegrown experiment tracking system that focuses all product engineers on empirical data and scientific method applied to how we prioritize work.

It's the only way to actually encourage high-agency, high-ownership behavior. Working from a backlog is actively counterproductive!

Re: Issue Tracking Is Dead

#8

Post by tablet »

cristinacordova wrote: post #5
aurareturn wrote: post #2

Code Intelligence. Linear can understand, answer questions about, and debug your codebase. Code Diffs. Review code within a fast, modern interface built for both humans and agents to iterate together. Linear Coding Agent. Linear writes code and automatically fixes bugs. Powered by frontier models, enhanced with native Linear context and tools So another wrapper around Claude/OpenAI but with issue tracking integrated.…

We're well aware that feedback comes from anywhere. The Linear agent also exists in other tools (Slack, Gong, Intercom, Zendesk, etc.) and we'll continue to add more channels to support collecting and managing feedback where it's coming from. https://linear.app/changelog/2025-10-23-linear-agent-for-sla... https://linear.app/changelog/2025-12-11-linear-agent-for-int...

Why not use Claude Cowork? It already can connect to any tool via MCP and do all these things (and Claude Code to, well, code tasks)

Re: Issue Tracking Is Dead

#9

Post by cristinacordova »

tablet wrote: post #8
cristinacordova wrote: post #5

Earlier quoted context omitted.

We're well aware that feedback comes from anywhere. The Linear agent also exists in other tools (Slack, Gong, Intercom, Zendesk, etc.) and we'll continue to add more channels to support collecting and managing feedback where it's coming from. https://linear.app/changelog/2025-10-23-linear-agent-for-sla... https://linear.app/changelog/2025-12-11-linear-agent-for-int...

Why not use Claude Cowork? It already can connect to any tool via MCP and do all these things (and Claude Code to, well, code tasks)

Claude Cowork is great when you want to collaborate with AI and third-party tools via MCP, but it's not a multi-user collaboration tool built for organizations. Our customers need to collaborate on software products and AI is only one part of the equation. Our customers need a system of record (long-term history, priority, and cross-team visibility of a project) and contextual collaboration (e.g. a customer success team member reporting a feature request or bug, a person on the product team deciding it's worth building/fixing). Claude Code is excellent for individual developer velocity (we use it a ton), but Linear’s agent is integrated into the workflow where the planning actually happens and is multi-player by design.

Re: Issue Tracking Is Dead

#10

Post by steve_adams_86 »

This feels awkwardly premature and dubious. I think "we're adding features to support better context modelling and execution with LLMs" would have sufficed.

I've thought of Linear as a careful, measured, thoughtful company in the past so this seems out of the blue, like there's some kind of existential crisis occurring over there.

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