Love your customers
bcantrill.dtrace.org
Love your customers
1–10 of 45 posts
Re: Love your customers
#2Odd framing for the opposite of “holding customers hostage” - I don’t think people want or need to be loved by their enterprise software.
Re: Love your customers
#3Odd framing for the opposite of “holding customers hostage” - I don’t think people want or need to be loved by their enterprise software.
I don't think they are looking to date eachother. I think rather what they mean is:
When 2 enterprises love eachother very much,they don't sue eachother, they don't lie and tell customers they are the only one having this problem and most importantly,they stay together in a partnership and maybe work together to improve the product.
Valuable advice I once received was: sales is about trust, and this kind of breaks that. I think that the sane customer would explore option to migrate their services to other things.
Re: Love your customers
#4Odd framing for the opposite of “holding customers hostage” - I don’t think people want or need to be loved by their enterprise software.
> I don’t think people want or need to be loved by their enterprise software.
I absolutely want a good partnership with the people who make my enterprise software. If I end up loving one of them, even better. However, paying Oracle, for example, and constantly fearing being sued sounds more like domestic violence, a bit like #WhyIStayed
Re: Love your customers
#5I like the sentiment, I really do, but enshittification is a civilization-wide problem. It’s not solved by asking corporations to be nicer.
Re: Love your customers
#6[dead]
Re: Love your customers
#7I admire Bryan and Oxide but outing your former coworker’s private conversation with you because they said something you didn’t like on email is, to use Bryan’s terminology, “gross.”
How many former Sun folks are in senior engineering management at Broadcom? Might as well have just posted the person’s name.
Re: Love your customers
#8I admire Bryan and Oxide but outing your former coworker’s private conversation with you because they said something you didn’t like on email is, to use Bryan’s terminology, “gross.” How many former Sun folks are in senior engineering management at Broadcom? Might as well have just posted the person’s name.
I dunno, a few hundred folks?
Re: Love your customers
#9Love you Bryan, but:
> Companies that have disdain for their own customers will be reviled in return. Such companies may be able to thrive in the short term, but they do not endure in the limit.
Oracle has endured nearly 50 years. Sun did not endure.
I don't want to live in a world where one of the most successful and widespread corporate strategies is also disturbingly un-humanistic, but we're never going to find a better way unless our mental models for how customer relationships map to business success actually align with reality.
Re: Love your customers
#10Love you Bryan, but: > Companies that have disdain for their own customers will be reviled in return. Such companies may be able to thrive in the short term, but they do not endure in the limit. Oracle has endured nearly 50 years. Sun did not endure. I don't want to live in a world where one of the most successful and widespread corporate strategies is also disturbingly un-humanistic, but we're never going to find a…
The next sentence is more defensible:
>> Certainly, these companies not endure as innovators: when coercion is your business model, innovation is not merely unnecessary but actively antithetical.
Oracle and VMware do seem like just rent seekers. I'm sure those rents do pay for plenty of nice things, but it's really hard for me to ever understand Oracle or VMware as an "innovator", beyond their initial innovations (their flagship DB, x86 virtualization).
> Oracle has endured nearly 50 years. Sun did not endure.
IMHO it's perfectly fine for companies to live well, and then be sold. AFAIAC persistence is only proof of persistence. Sun created plenty of wealth/millionaires too. And, by Bryan's lights, it did so mostly ethically. That's a good life.