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Apple has locked my Apple ID, and I have no recourse. A plea for help

hey.paris

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Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#2
This is one of the worst stories I’ve seen yet. It sounds like they were “all in” on Apple with zero backups, which shows some questionable judgment, but still, this sort of thing shouldn’t be possible any more than a bank deciding to take all your money with no recourse. (They can close your account, but they can’t keep your money.) Maybe hosts should be required to mail you a hard drive with your data on it when they close your account. Regardless, never assume cloud data is in safe hands.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#3

This is one of the worst stories I’ve seen yet. It sounds like they were “all in” on Apple with zero backups, which shows some questionable judgment, but still, this sort of thing shouldn’t be possible any more than a bank deciding to take all your money with no recourse. (They can close your account, but they can’t keep your money.) Maybe hosts should be required to mail you a hard drive with your data on it when th…

I do have backups of most data, including photos, but there are things you can't backup like shared actively edited iWork documents, and things like that. I can rebuild from it, but it's still a shitshow and my very expensive devices are bricked.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#4

This is one of the worst stories I’ve seen yet. It sounds like they were “all in” on Apple with zero backups, which shows some questionable judgment, but still, this sort of thing shouldn’t be possible any more than a bank deciding to take all your money with no recourse. (They can close your account, but they can’t keep your money.) Maybe hosts should be required to mail you a hard drive with your data on it when th…

When you are an Apple Developer, as the poster states - it goes deeper and more destructive.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#6
I have had an apple id problem myself, for the past N years. Mine is an old mac.com account, which has my Gmail address as the backup email (and the primary one now that mac.com isn't doing email anymore). Because of this, I cannot sign up for a new account with my Gmail (it is tied to the older mac.com account).

I've managed to reset the password, but I must answer a security question to log in. I mean, I answered those security questions probably a decade ago and I do not know what they are anymore. You can reset your security questions, but to do that you need to use an iPhone (last one I owned was a 4) that is still logged in, or, answer a security question. Which is as we established, the problem.

So every couple of months I log in, try a few other possible answers, get them wrong, and get locked out for a bit.

Anyway, I need to get this fixed my march, due to apple being the formula one streamer in my country now, so I have to actually solve the problem of logging in to my apple account. Or, I guess, making another random email just so I can watch f1. Sigh.

But if anyone knows how to reset security questions, I'd love to know. I would way rather pay apple actual money than go back to torrenting the races.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#7
If Apple engineers read this: I can't sign in into my iCloud account from my android phone, it just doesn't work, meaning I can't manage my subscription like HBO now that I switched to an android phone.

PS: My plan is to wait for Apple to release a folding iPhone to move back!

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#8
post #5

Given how Apple Music has completely fucked up my wife’s music collection, I can’t imagine them being able to unfuck your situation at all. So sorry.

oh man, I started with iTunes Match because that's the only service that I could use to backup all my MP3s, and now it's all messed up and so much music has just disappeared from my playlist... so sad.

Unfortunately I still don't know a service I can use that will allow me to sync my current MP3s / what I have in Apple Music, and export it if I need it. There's really an issue of owning data and being able to take it elsewhere :/

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#9
Since your money is gone, I would file a complaint here:

ACCC (Australian Competition and Consumer Commission): The primary enforcer of gift card laws, ensuring businesses comply with the three-year minimum expiry, clear terms, and fair practices.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#10

Since your money is gone, I would file a complaint here: ACCC (Australian Competition and Consumer Commission): The primary enforcer of gift card laws, ensuring businesses comply with the three-year minimum expiry, clear terms, and fair practices.

Absolutely, but that doesn't solve my immediate issue of my devices and accounts, but of course I will do that.
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