Dollar-stores overcharge customers while promising low prices
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Re: Dollar-stores overcharge customers while promising low prices
#223% of items are rung up at a higher amount at the register than what it says on the shelf, yet North Carolina law caps penalties at $5,000 per inspection, offering retailers little incentive to fix the problem.
In other words, regulatory capture at its finest, over the backs of the poorest in the country.
Re: Dollar-stores overcharge customers while promising low prices
#3“In one court case in Ohio, Dollar General’s lawyers argued that “it is virtually impossible for a retailer to match shelf pricing and scanned pricing 100% of the time for all items. Perfection in this regard is neither plausible nor expected under the law.””
Sorry—-what? Isn’t that one of the fundamental basic jobs to be done and expectations of a retailer? You put physical things on display for sale, you mark prices on them, and you sell them. When the prices change, you send one of your employees to the appropriate shelves and you change the tag.
When on earth did we get into a world where that absolutely fundamental most basic task is now too burdensome to do with accuracy?
Re: Dollar-stores overcharge customers while promising low prices
#4This is poor behavior by the stores. The solution will be conversion to eink shelf labels that sync like registers do. Realistically, the fines will not be increased to the point where increasing store staffing and training is cheaper. I don’t know where Dollar General is in this process, but many other c-stores and grocery stores have implemented digital labels. Digital labels come with the temptation to experiment with more dynamic pricing which would also make it harder to shop on a budget. However, high staffing or fines also increases prices. I wish we had better retail in more of the United States, especially needier areas.
Re: Dollar-stores overcharge customers while promising low prices
#5“In one court case in Ohio, Dollar General’s lawyers argued that “it is virtually impossible for a retailer to match shelf pricing and scanned pricing 100% of the time for all items. Perfection in this regard is neither plausible nor expected under the law.”” Sorry—-what? Isn’t that one of the fundamental basic jobs to be done and expectations of a retailer? You put physical things on display for sale, you mark price…
Just make the sticker price legally binding and this issue would be solved with almost perfect precision.
Re: Dollar-stores overcharge customers while promising low prices
#6This happens at Walmart Canada all the time. The policy there is to slash 10$ off shelf price (or free for anything 10 or less).
Since COVID, Walmart has stopped having immediate fixes of the problem.
Since 2020, I have accumulated about $1200 in free merchandise using the above. Almost always food.
Re: Dollar-stores overcharge customers while promising low prices
#7“In one court case in Ohio, Dollar General’s lawyers argued that “it is virtually impossible for a retailer to match shelf pricing and scanned pricing 100% of the time for all items. Perfection in this regard is neither plausible nor expected under the law.”” Sorry—-what? Isn’t that one of the fundamental basic jobs to be done and expectations of a retailer? You put physical things on display for sale, you mark price…
Dollar General: "people these days just don't want to work (meaning, my clients don't want to do that work or pay lazy genZers...)!"
Re: Dollar-stores overcharge customers while promising low prices
#8what's the point of this hit piece? isnt that frying pan with a sticker price of $10 and rung up at $12 still $50 anywhere else?
Re: Dollar-stores overcharge customers while promising low prices
#9Happened to me yesterday. Haagendaz ice cream. $4 on the shelf, $5 at the register.
Re: Dollar-stores overcharge customers while promising low prices
#10I had a clerk flip out on me a while back at a Dollar Tree because I wanted a charge for a dollar -- it rang up as 1.25. They rolled their eyes and told me not everything is a dollar, and I maintained that absent pricing stickers indicating otherwise, the default is a dollar. When I pointed out another way to look at it is it's a twenty five percent price discrepancy, someone came out of an office and literally screamed at me and chased me out of the store for "causing a problem", telling me that if I'm going to cause problems, so will she.
I wasn't cursing or yelling, just calmly making the points I made above as the employees took a dive bar approach to customer service...
It doesn't surprise me at all that this kind of thing is intentional -- they're banking on you not walking out without the item having carried it to the checkout.