Alaska Airlines' statement on IT outage
news.alaskaair.com
Alaska Airlines' statement on IT outage
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Re: Alaska Airlines' statement on IT outage
#2"As a result of the IT outage, if you are an affected passenger, we are:
- providing hotel accommodations;
- arranging for ground transportation;
- providing meal vouchers; and
- arranging for air transportation on another air carrier or foreign air carrier to the passenger’s destination; as appropriate, based on your circumstances."
Re: Alaska Airlines' statement on IT outage
#3"As a result of the IT outage, if you are an affected passenger, we are: - providing hotel accommodations; - arranging for ground transportation; - providing meal vouchers; and - arranging for air transportation on another air carrier or foreign air carrier to the passenger’s destination; as appropriate, based on your circumstances."
That's not what's written on the webpage. If your post is meant as a critique that they’re not offering those services, you should make that clear to avoid spreading misinformation.
Re: Alaska Airlines' statement on IT outage
#4"As a result of the IT outage, if you are an affected passenger, we are: - providing hotel accommodations; - arranging for ground transportation; - providing meal vouchers; and - arranging for air transportation on another air carrier or foreign air carrier to the passenger’s destination; as appropriate, based on your circumstances."
That's not what's written on the webpage. If your post is meant as a critique that they’re not offering those services, you should make that clear to avoid spreading misinformation.
https://www.alaskaair.com/content/advisories/travel-advisori... It is on top of the page and linked a in it
Re: Alaska Airlines' statement on IT outage
#5"As a result of the IT outage, if you are an affected passenger, we are: - providing hotel accommodations; - arranging for ground transportation; - providing meal vouchers; and - arranging for air transportation on another air carrier or foreign air carrier to the passenger’s destination; as appropriate, based on your circumstances."
That's not what's written on the webpage. If your post is meant as a critique that they’re not offering those services, you should make that clear to avoid spreading misinformation.
[deleted]
Re: Alaska Airlines' statement on IT outage
#6"As a result of the IT outage, if you are an affected passenger, we are: - providing hotel accommodations; - arranging for ground transportation; - providing meal vouchers; and - arranging for air transportation on another air carrier or foreign air carrier to the passenger’s destination; as appropriate, based on your circumstances."
That's not what's written on the webpage. If your post is meant as a critique that they’re not offering those services, you should make that clear to avoid spreading misinformation.
Welcome to the web. Pages often have hyperlinks that can be followed to see related information.
Re: Alaska Airlines' statement on IT outage
#7Earlier quoted context omitted.
That's not what's written on the webpage. If your post is meant as a critique that they’re not offering those services, you should make that clear to avoid spreading misinformation.
https://www.alaskaair.com/content/advisories/travel-advisori... It is on top of the page and linked a in it
Ah, okay. I did a Google search for that phrase before posting my comment, but couldn't find any result. Probably its not indexed yet. Thanks for the clarification.
Still I think it would have been better for OP to link to the source to avoid exactly this confusion.
Re: Alaska Airlines' statement on IT outage
#8Earlier quoted context omitted.
That's not what's written on the webpage. If your post is meant as a critique that they’re not offering those services, you should make that clear to avoid spreading misinformation.
Welcome to the web. Pages often have hyperlinks that can be followed to see related information.
And conveniently, Hacker News supports hyperlinks, so you can easily provide a source for your quotes so that everyone reading your post don't need to search for it again.
Re: Alaska Airlines' statement on IT outage
#9"As a result of the IT outage, if you are an affected passenger, we are: - providing hotel accommodations; - arranging for ground transportation; - providing meal vouchers; and - arranging for air transportation on another air carrier or foreign air carrier to the passenger’s destination; as appropriate, based on your circumstances."
That's not what's written on the webpage. If your post is meant as a critique that they’re not offering those services, you should make that clear to avoid spreading misinformation.
The last sentence on the statement page contains a link to a "flexible travel policy" page, which contains the above quoted text.
Re: Alaska Airlines' statement on IT outage
#10I was affected. Taking off now for a 5:30pm PT flight to Seattle. Aside from clearly not having an appropriate disaster readiness plan, communication was bad even though some information was readily available. For example, there was an inbound ground stop for KSEA for hours, but it was never announced to passengers. We were very lucky the crew was fresh, and there was no discussion of when they would time out. I happened to find out that the crew had lots of time left so I decided to stay but at least a dozen people gave up and left.
Air travel sucks. I wasted 8 hours today and I won’t even get a lousy T shirt. I’m sure next time I can take my business to a different airline who will also be happy to not do any better.