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The Art of Incident Management Pt. 1

rootly.com

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Re: The Art of Incident Management Pt. 1

#3

incident management is all about control (or the appearance of it). If the ICM has it, everyone calms down. Then they can do their jobs.

100%, people won't feel like they all have to half lead themselves and will know what to do instead of trying to do a bit of everything - jorge l