Small service providers1 offer critical services, which are valuable for their customers, and are a significant part of the global economy. However, unlike large enterprises, it is exceedingly difficult for small service providers to excel in all the key aspects of business including business development, marketing, administrative operations, and customer support. The Internet has the potential to resolve many of these challenges, but to date; has only succeeded in overwhelming these small businesses. This white paper will describe the core challenges faced by small service providers, the current obstacles that stand between these businesses and their customers, and the structure of a potential solution for both the customer and the small service provider.
Small Service Providers in the Digital Age
#1A white paper on the challenges and opportunity for the Small Service Providers within the digital age.