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My domain registrar (DNSimple) tried to 5x the cost of my reseller plan

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Re: My domain registrar (DNSimple) tried to 5x the cost of my reseller plan

#6
I've been with DNSimple for years (personal and business accounts) and am watching closely to see whether I need to think about moving off in the next year or so. I've also started to feel like something is off … price hikes with no added benefits have me wondering if it would really be so bad to manage DNS for ≈ 30 domains at Hover or something.

Re: My domain registrar (DNSimple) tried to 5x the cost of my reseller plan

#7
post #4

I'm wondering what prevented the author from having the sales call and seeing what rates they are willing to offer. Best case they might even be better than the current rates.

Why did the change need to happen if this is a plausible outcome? Why add the risk to an existing customer that by all metrics is already loyal? Wouldn't an email with a % price increase and explanation been more acceptable? Why the drastic change in price?

It's someone trying to squeeze more revenues quickly and by doing so, damaging their brand / reputation.

Re: My domain registrar (DNSimple) tried to 5x the cost of my reseller plan

#8

I've been with DNSimple for years (personal and business accounts) and am watching closely to see whether I need to think about moving off in the next year or so. I've also started to feel like something is off … price hikes with no added benefits have me wondering if it would really be so bad to manage DNS for ≈ 30 domains at Hover or something.

Cloudflare handles domain registration at no price markup, the UX is solid once you figure out the slightly quirky process, and transfers have gone smoothly.

Re: My domain registrar (DNSimple) tried to 5x the cost of my reseller plan

#9
post #4

I'm wondering what prevented the author from having the sales call and seeing what rates they are willing to offer. Best case they might even be better than the current rates.

Why did the change need to happen if this is a plausible outcome? Why add the risk to an existing customer that by all metrics is already loyal? Wouldn't an email with a % price increase and explanation been more acceptable? Why the drastic change in price? It's someone trying to squeeze more revenues quickly and by doing so, damaging their brand / reputation.

I'm not trying to defend DNSimple and their decision to not keep the legacy plan around for existing customers. Sure, that's a hostile move that seems the be designed to squeeze more revenue from their existing customer base. I'm just wondering why the author didn't at least try to explore that avenue.

Re: My domain registrar (DNSimple) tried to 5x the cost of my reseller plan

#10
post #4

I'm wondering what prevented the author from having the sales call and seeing what rates they are willing to offer. Best case they might even be better than the current rates.

I'm allergic to sales calls. =] Plus, when has jumping on a "quick call with sales"[1] ever resulted in paying less money?

[1] posthog.com/sales

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