How to get stuff repaired when the manufacturer don't wanna: take 'em to court
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How to get stuff repaired when the manufacturer don't wanna: take 'em to court
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Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court
#2I'd be curious to hear about stories of this working in the U.S., if ever.
Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court
#3Does anyone know whether and how this translates to other places in the world?
For me, it's the most interesting with EU/Sweden. We don't have courts like this do we?
Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court
#4Does anyone know whether and how this translates to other places in the world? For me, it's the most interesting with EU/Sweden. We don't have courts like this do we?
I've got a friend who claims to have sued dozens of companies in the equivalent in the UK; he called it "Small Claims Court", but perhaps it has a more specific technical name. Here's an example:
https://www.citizensadvice.org.uk/law-and-courts/legal-syste...
Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court
#5Does anyone know whether and how this translates to other places in the world? For me, it's the most interesting with EU/Sweden. We don't have courts like this do we?
Here you go :-)
https://e-justice.europa.eu/42/EN/small_claims?SWEDEN&member...
This link also contains a reference for all other EU member states
Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court
#6Does anyone know whether and how this translates to other places in the world? For me, it's the most interesting with EU/Sweden. We don't have courts like this do we?
The ESCP can be an option.
https://en.m.wikipedia.org/wiki/European_small_claims_proced...
Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court
#7I predict that this is going to get more and more common: Companies enshittify their service, hiding behind impenetrable walls of AI chatbots and useless outsourced template-reply service centers, customers respond by taking one attempt to resolve it with the company and then straight to court.
If you have a working small claims court system, I can recommend giving it a try. It can be way less frustrating than trying to deal with a company that just doesn't want to.
Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court
#8Does anyone know whether and how this translates to other places in the world? For me, it's the most interesting with EU/Sweden. We don't have courts like this do we?
I don't think the courts really matter, what does matter are the legal guarantees. In the EU it is an explicit two years, so I think a situation like this, where a 9 year old appliances is being repaired under threat of legal action, simply won't arise as the customer has no legal basis for his claim.
Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court
#9This is the way. You just need to be patient. Threatening to file a case with the consumer court (India) often gets a better response from big businesses. Though, I am surprised why you are allowed to sue the retailer here (unless they were selling the product under their own brand name)?
Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court
#10I've had good success with tweeting the company and explaining how the problem is still unresolved.