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Official documentation of Framework Laptop 16 (Now featuring 3D CAD models)

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Re: Official documentation of Framework Laptop 16 (Now featuring 3D CAD models)

#2

Post by mistercheph »

Own the FW13, these are really awesome laptops and a great company, but they unfortunately have not quite figured out support yet, I am having an issue with my laptop that I have spent nearly 2 weeks now going back and forth with support in circles, they ask me questions I've already answered, they ask me to perform diagnostic procedures which I've already performed as requested, they ask me to send pictures of components I've already sent pictures of, add to that a minimum 24-hour delay between responses, and it feels like a part time job. I don't think it's malice on their part, just seems like their support process is a bit of a mess at the moment, I think they will figure it out.

Re: Official documentation of Framework Laptop 16 (Now featuring 3D CAD models)

#7

Post by buffet_overflow »

mistercheph wrote: post #2

Own the FW13, these are really awesome laptops and a great company, but they unfortunately have not quite figured out support yet, I am having an issue with my laptop that I have spent nearly 2 weeks now going back and forth with support in circles, they ask me questions I've already answered, they ask me to perform diagnostic procedures which I've already performed as requested, they ask me to send pictures of compo…

Currently waiting on my FW13 preorder, so if you don’t mind writing it out one more time, what issue are you having?

Re: Official documentation of Framework Laptop 16 (Now featuring 3D CAD models)

#8

Post by mistercheph »

buffet_overflow wrote: post #7
mistercheph wrote: post #2

Own the FW13, these are really awesome laptops and a great company, but they unfortunately have not quite figured out support yet, I am having an issue with my laptop that I have spent nearly 2 weeks now going back and forth with support in circles, they ask me questions I've already answered, they ask me to perform diagnostic procedures which I've already performed as requested, they ask me to send pictures of compo…

Currently waiting on my FW13 preorder, so if you don’t mind writing it out one more time, what issue are you having?

The laptop is bricked, won't boot, won't charge, so pretty frustrating. I really liked it when it was working, and I still have hope that they will warranty the issue.

Re: Official documentation of Framework Laptop 16 (Now featuring 3D CAD models)

#9

Post by gorkish »

KeplerBoy wrote: post #4
gorkish wrote: post #3

[flagged]

Most CAD file formats are equally useful.

The "usefulness" (whatever that means) isn't really the point. The point is that the .stp file is the native format that is consumed and produced by cad software and the .zip is not. Just as github previously introduced a tool to show the geometric differences between two 3d models, should someone produce a tool that can compare two revisions of a .stp and show meaningful information, then having the native format in the repo would be quite useful compared to trying to dig it out of zip files.

Furthermore, git natively compresses the data in a repo so compressing the file isn't even that useful in the first place.

I do admit that I'm just ranting and none of this matters that much. It would probably be best to just file an issue asking them to expand the file in the repo.

Re: Official documentation of Framework Laptop 16 (Now featuring 3D CAD models)

#10

Post by KeplerBoy »

gorkish wrote: post #9
KeplerBoy wrote: post #4

Earlier quoted context omitted.

Most CAD file formats are equally useful.

The "usefulness" (whatever that means) isn't really the point. The point is that the .stp file is the native format that is consumed and produced by cad software and the .zip is not. Just as github previously introduced a tool to show the geometric differences between two 3d models, should someone produce a tool that can compare two revisions of a .stp and show meaningful information, then having the native format in…

While we're nitpicking: Step files aren't native formats. Step files are data exchange formats; most CAD packages can import/export with some competency but working with them is not nearly as convenient as with the actual native format.
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