Man scammed after AI told him fake Facebook customer support number was real

#1

Post by deviantintegral » Fri, May 31, 2024, 4:07 PM UTC

Man scammed after AI told him fake Facebook customer support number was real
cbc.ca

Re: Man scammed after AI told him fake Facebook customer support number was real

#2

Post by chrisjj » Fri, May 31, 2024, 4:17 PM UTC

This does not add up. How did the Meta CS scammer get in to the PayPal account?

Re: Man scammed after AI told him fake Facebook customer support number was real

#3

Post by hnuser0000 » Fri, May 31, 2024, 4:45 PM UTC

chrisjj wrote: post #2

This does not add up. How did the Meta CS scammer get in to the PayPal account?

>The woman [from fake tech support] said she would clear the hackers out, but he had to give her access to his phone through an app she had him download.

Re: Man scammed after AI told him fake Facebook customer support number was real

#4

Post by sdflhasjd » Fri, May 31, 2024, 4:47 PM UTC

chrisjj wrote: post #2

This does not add up. How did the Meta CS scammer get in to the PayPal account?

Likely by convincing him to install some remote access tool. The scam is just your regular tech support scam.

Re: Man scammed after AI told him fake Facebook customer support number was real

#5

Post by simonw » Fri, May 31, 2024, 4:51 PM UTC

This one is pretty bad. This guy found a fake Facebook customer support phone number in a Google search, then asked the Meta AI chat in Facebook Messenger if the number he found was a real Facebook help line... and Meta AI said that it was. There's a screenshot of the chat in the article.

Re: Man scammed after AI told him fake Facebook customer support number was real

#6

Post by DueDilligence » Fri, May 31, 2024, 4:53 PM UTC

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Re: Man scammed after AI told him fake Facebook customer support number was real

#7

Post by not_your_vase » Fri, May 31, 2024, 4:58 PM UTC

As a millenial, I'm more amazed that someone willingly uses a phone for non-mandatory and not-burningly-urgent phonecalls... why on earth would anyone do that is way beyond me.

Re: Man scammed after AI told him fake Facebook customer support number was real

#8

Post by finack » Fri, May 31, 2024, 4:58 PM UTC

I look forward to this never happening again and not becoming a massive problem for the next 10 years.

Re: Man scammed after AI told him fake Facebook customer support number was real

#9

Post by _cs2017_ » Fri, May 31, 2024, 5:00 PM UTC

Seems like this information came from Quora: https://www.quora.com/Is-1-844-457-1420-really-Facebook-supp.... Screenshot: https://postimg.cc/gallery/2nFq5Cm.

I suspect the helpful SEO guy who posted this answer was trying to get more visibility on Quora so answered many questions automatically or semi-automatically without verifying anything.

This is the beginning of the post:

  Ruhul Alom
  Social Media Marketer at Social MediaAuthor has 2.9K answers and 1M answer views6mo
  My dear !
  Yes, 1-844-457-1420 is a valid Facebook support phone number. It is a toll-free number that is available 24/7. You can call this number to get help with a variety of Facebook issues, such as:

  Resetting your password
  Logging in to your account
  Recovering a hacked account
  [...]

Re: Man scammed after AI told him fake Facebook customer support number was real

#10

Post by maxbond » Fri, May 31, 2024, 5:02 PM UTC

> What he didn't know at the time is there is no phone number for Facebook customer support.

Part of the problem here is that Facebook (though in fairness, they are not unique here) has left this traditional path of escalation void, leaving only fake numbers. They don't even have a real number to play a recorded message affirming that there is no ability to call.

ETA: For instance, I notice Facebook appears to own the typo squat `facrbook.com`. I feel like it's the same principle, though I assume toll free numbers are more expensive.