I built an AI Sales Engineer

It's definitely a use case that's pretty common. I've been in post-sales/tech support most of my career but it's a similar battle. Leads to a lot of waste of technical resource time. Though I think probably being able to point as much as possible to documentation is probably where I would start.

Re: I built an AI Sales Engineer

#8

Post by adilaijaz » Wed, Apr 24, 2024, 6:24 PM UTC

geogra4 wrote: post #7

adilaijaz wrote: post #3

Sam is the AI Sales Engineer that reps invite to calls so they don't have to add an SE, just in case things get "technical"

It's definitely a use case that's pretty common. I've been in post-sales/tech support most of my career but it's a similar battle. Leads to a lot of waste of technical resource time. Though I think probably being able to point as much as possible to documentation is probably where I would start.

Fair usecase. The problem with supporting sales reps is that they need answers, not pointers to documentation. That subtle difference ends up making a significant difference in product direction

Re: I built an AI Sales Engineer

#9

Post by adilaijaz » Wed, Apr 24, 2024, 6:25 PM UTC

robkmartin wrote: post #5

Used this for a few quarters now and have gotten alot of value out of it and saved a bunch of the sales engineering team's time!

Thanks a lot for being our customer Robert!

Re: I built an AI Sales Engineer

#10

Post by tunguyen714 » Wed, Apr 24, 2024, 6:33 PM UTC

I love the fast product enhancements - adding suggested follow up questions, links to docs, and more importantly, the right amount of detail in answers.