Get a person at the IRS
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Get a person at the IRS
1–10 of 51 posts
Re: Get a person at the IRS
#2I have never called IRS before, but I can imagine how horrible that can be. I called banks before, It may take 50 minutes for someone to pick up the phone.
I don't understand why they think live phone call serves customers better, whereas I think email is a much better option and they seem to remove this option.
Re: Get a person at the IRS
#3I have never called IRS before, but I can imagine how horrible that can be. I called banks before, It may take 50 minutes for someone to pick up the phone. I don't understand why they think live phone call serves customers better, whereas I think email is a much better option and they seem to remove this option.
I had to do some kind of identity verification a couple of years ago. I tried a couple of times and didn't get through and then mistakenly called like an hour before I was supposed to be able to and got right in.
Re: Get a person at the IRS
#4Oh don't worry. When you get an audit notice you get assigned an agent dedicated to your case. You can talk to them easily. They will talk to you all the time. It's amazing. The question and answer flow is just non ending.
Re: Get a person at the IRS
#5Oh don't worry. When you get an audit notice you get assigned an agent dedicated to your case. You can talk to them easily. They will talk to you all the time. It's amazing. The question and answer flow is just non ending.
I got an audit notice once. The agent never answered his phone or my voicemails. Ended up having to actually drive down to the Federal Building and hunt down his cubicle on the deadline date.
That said, the process was pretty smooth, and since I wasn't trying to pull any tax shenanigans, not all that upsetting. There are any number of corporations whose customer service is far worse than the IRS's.
Re: Get a person at the IRS
#6I have never called IRS before, but I can imagine how horrible that can be. I called banks before, It may take 50 minutes for someone to pick up the phone. I don't understand why they think live phone call serves customers better, whereas I think email is a much better option and they seem to remove this option.
I had to call them over a routine matter (address change) a couple months ago and it wasn't so bad apart from the odd phone tree referenced in this post.
The waiting time was about what you mentioned, but there was a convenient option to leave a call back number so you don't have to wait on hold.
I made a total of 3 calls, each spaced a few days apart. The first two agents were markedly impatient and eager to get me off the phone for some reason. The third one was very friendly and helpful and finally resolved the issue.
Re: Get a person at the IRS
#7I have never called IRS before, but I can imagine how horrible that can be. I called banks before, It may take 50 minutes for someone to pick up the phone. I don't understand why they think live phone call serves customers better, whereas I think email is a much better option and they seem to remove this option.
I called the IRS some time pre-2019, after they misinterpreted my $500 taxable income as $500,000. (I had to file for other reasons.) I got an agent quickly and he was helpful and resolved the problem.
Re: Get a person at the IRS
#8I have never called IRS before, but I can imagine how horrible that can be. I called banks before, It may take 50 minutes for someone to pick up the phone. I don't understand why they think live phone call serves customers better, whereas I think email is a much better option and they seem to remove this option.
Honestly the one time I had to call I got an agent who spoke clear english and was able to tell me exactly what forms to download and exactly what to write on them to clear up the matter. I was stunned and frankly pretty surprised.
Re: Get a person at the IRS
#9I got audited once. They had my old address, and I was very worried it would appear I was avoiding them. I kept calling my agent and leaving messages- but I never got a hold of anyone. I reached out to a CPA who said I should fax the agent instead. I got a response after that! This was only 10 years ago- so don’t underestimate the power of a fax when dealing with the IRS!
Re: Get a person at the IRS
#10I have never called IRS before, but I can imagine how horrible that can be. I called banks before, It may take 50 minutes for someone to pick up the phone. I don't understand why they think live phone call serves customers better, whereas I think email is a much better option and they seem to remove this option.
As the other replies are mentioning, the IRS actually bucks the trend. Historically at least they are very well funded, and investment in this kind of customer service literally pays off as they help taxpayers get their tax in correctly. You can call the 800 number and actually get an agent on the other end who knows the system and is empowered to help you out.
I haven't had to call in for an agent post-Trump though, so things could have changed. (Not meant as a political statement; it's a simple fact that Trump utterly destroyed their funding for a few years.)