Ask HN: Setting up email for small business?

#1

Post by eph_unit » Tue, May 15, 2012, 3:11 AM UTC

Just wondering, how do you guys handle your email client. I would prefer to be able to read all of my customer's emails from my personal email account. But when I respond to them, I want it to show the customer, From: John@XYZcompany.com, not John@gmail.com.

Just wondering if this is possible. I set up POP3 fwding but I was wondering if there are any other possibilities.

Re: Ask HN: Setting up email for small business?

#2

Post by MichaelApproved » Tue, May 15, 2012, 3:23 AM UTC

This sounds like an issue for tech support and has been solved already. Most email clients have an option to do what you're looking for. I believe gmail also has something like this. Google it.

Re: Ask HN: Setting up email for small business?

#3

Post by elviejo » Tue, May 15, 2012, 3:37 AM UTC

Yes this is pretty standard you just check out the email account of john@xyz... from your gmail account. and when answering you can select the from: field.

Check this link: https://support.google.com/mail/bin/answer.py?hl=en&answ...

But If I were answering customers emails I would use https://www.helpscout.net

It looks pretty cool (I'm not affiliated with the company juest think their product looks very interesting)

Re: Ask HN: Setting up email for small business?

#4

Post by yashchandra » Thu, May 17, 2012, 6:23 PM UTC

elviejo wrote: post #3

Yes this is pretty standard you just check out the email account of john@xyz... from your gmail account. and when answering you can select the from: field. Check this link: https://support.google.com/mail/bin/answer.py?hl=en&answ... But If I were answering customers emails I would use https://www.helpscout.net It looks pretty cool (I'm not affiliated with the company juest think their product looks very interesting)

"Help Scout is the only help desk your customers will never know about."

How does that solve my problem as a customer ?