Air Canada chatbot promised a discount. Now the airline has to pay it
washingtonpost.com
Air Canada chatbot promised a discount. Now the airline has to pay it
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Re: Air Canada chatbot promised a discount. Now the airline has to pay it
#2… But when Moffatt later attempted to receive the discount, he learned that the chatbot had been wrong. Air Canada only awarded bereavement fees if the request had been submitted before a flight. The airline later argued the chatbot was a separate legal entity “responsible for its own actions,”….
How exactly do you go about making a chatbot a legal entity?
Re: Air Canada chatbot promised a discount. Now the airline has to pay it
#3discussed here https://news.ycombinator.com/item?id=39378235
Re: Air Canada chatbot promised a discount. Now the airline has to pay it
#4This sounds similar to the guy that xeeted about fooling a car dealership chatbot into selling him a car for $1. Different jurisdiction though.
https://venturebeat.com/ai/a-chevy-for-1-car-dealer-chatbots...
Re: Air Canada chatbot promised a discount. Now the airline has to pay it
#5… But when Moffatt later attempted to receive the discount, he learned that the chatbot had been wrong. Air Canada only awarded bereavement fees if the request had been submitted before a flight. The airline later argued the chatbot was a separate legal entity “responsible for its own actions,”…. How exactly do you go about making a chatbot a legal entity?
Moreover, how does one hold a chatbot responsible?
Re: Air Canada chatbot promised a discount. Now the airline has to pay it
#6… But when Moffatt later attempted to receive the discount, he learned that the chatbot had been wrong. Air Canada only awarded bereavement fees if the request had been submitted before a flight. The airline later argued the chatbot was a separate legal entity “responsible for its own actions,”…. How exactly do you go about making a chatbot a legal entity?
Maybe the airline accidentally hired lawyers that have a conscience and wanted to help regular people so they intentionally used a stupid argument?
Re: Air Canada chatbot promised a discount. Now the airline has to pay it
#7An human would not fall for that. Chatbots can be tricked and exploited.
Re: Air Canada chatbot promised a discount. Now the airline has to pay it
#8This is correct. For any law to function, responsibility needs to propagate through the use of any tool. If a company is the legal entity responsible for making the decision to deploy a chatbot as a support service, they must be responsible for what that chatbot says. This responsibility should also flow through corporations to the people who had the power to make decisions about how the corporation operates, but I'll take it as a small blessing that we're seeing an unwillingness to set precedent that further allows indirection to evaporate responsibility
Re: Air Canada chatbot promised a discount. Now the airline has to pay it
#9Re: Air Canada chatbot promised a discount. Now the airline has to pay it
#10This sounds similar to the guy that xeeted about fooling a car dealership chatbot into selling him a car for $1. Different jurisdiction though. https://venturebeat.com/ai/a-chevy-for-1-car-dealer-chatbots...
I wonder if intent matters. I think it's pretty obvious from the $1 car case that the guy was intentionally trying to break the bot.
In this case, it's much more plausible that it was a genuine misunderstanding.
I'm obviously not a lawyer, I have no idea if that matters. But going by my gut feeling, I agree with the outcome of both cases.