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McDonald's Sales Growth Slows as Mideast War Hurts Results

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Re: McDonald's Sales Growth Slows as Mideast War Hurts Results

#4
The actual problem is fairly simple: Over the past three years McDonald's pricing has become delusional, especially considering the quality of the food. They were able to coast on consumer habit for a while, but their salad days are over (literally and figuratively).

https://www.vox.com/politics/2024/1/9/24027094/fast-food-pri...

To keep it a bit tech-related, their mobile app is terrible, even by fast-food app standards. It's not native, it's janky and slow, it tends to crash if (to provide a real example) you don't give it two seconds to increment a quantity, and the UX design is embarrassing. They also removed customers' ability to edit or cancel orders, even though no food prep is started until you arrive and users must verbally communicate the alpha-numeric mobile order code (even though the app knows that you're there).

A real screenshot of the McDonald's app on my phone: https://imgur.com/a/IAh4Ybl

Re: McDonald's Sales Growth Slows as Mideast War Hurts Results

#5
post #4

The actual problem is fairly simple: Over the past three years McDonald's pricing has become delusional, especially considering the quality of the food. They were able to coast on consumer habit for a while, but their salad days are over (literally and figuratively). https://www.vox.com/politics/2024/1/9/24027094/fast-food-pri... To keep it a bit tech-related, their mobile app is terrible, even by fast-food app stand…

There seems to be a belief in the fast food industry that if there's not an immediate negative impact on sales from a price increase that there won't be any future demand destruction from it.

Re: McDonald's Sales Growth Slows as Mideast War Hurts Results

#8
post #4

The actual problem is fairly simple: Over the past three years McDonald's pricing has become delusional, especially considering the quality of the food. They were able to coast on consumer habit for a while, but their salad days are over (literally and figuratively). https://www.vox.com/politics/2024/1/9/24027094/fast-food-pri... To keep it a bit tech-related, their mobile app is terrible, even by fast-food app stand…

I agree that their app isn't particularly good, but have you ever used the Subway app or even their website for a mobile order? I think it's the slowest and jankiest app I have ever used. It honestly takes like 5-10 minutes to order two subs that I have saved as favorites.

Re: McDonald's Sales Growth Slows as Mideast War Hurts Results

#9
post #4

The actual problem is fairly simple: Over the past three years McDonald's pricing has become delusional, especially considering the quality of the food. They were able to coast on consumer habit for a while, but their salad days are over (literally and figuratively). https://www.vox.com/politics/2024/1/9/24027094/fast-food-pri... To keep it a bit tech-related, their mobile app is terrible, even by fast-food app stand…

> even though no food prep is started until you arrive

This is my biggest pet peeve about both the McDonalds and Chic Fil A apps. I have about a 3 minute drive to both restaurants and hate that I can’t just order on the app and have the order ready by the time I get there. I honestly have no idea what the point of a mobile order is if I have to wait 10 minutes in the curbside pickup spots after arriving when I could have gone through the drive through just as fast.

Re: McDonald's Sales Growth Slows as Mideast War Hurts Results

#10
post #4

The actual problem is fairly simple: Over the past three years McDonald's pricing has become delusional, especially considering the quality of the food. They were able to coast on consumer habit for a while, but their salad days are over (literally and figuratively). https://www.vox.com/politics/2024/1/9/24027094/fast-food-pri... To keep it a bit tech-related, their mobile app is terrible, even by fast-food app stand…

> even though no food prep is started until you arrive This is my biggest pet peeve about both the McDonalds and Chic Fil A apps. I have about a 3 minute drive to both restaurants and hate that I can’t just order on the app and have the order ready by the time I get there. I honestly have no idea what the point of a mobile order is if I have to wait 10 minutes in the curbside pickup spots after arriving when I could…

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