Digital Ocean killed my droplets and gives a vague reply

#1

Post by navalsaini » Thu, Jan 25, 2024, 9:16 AM UTC

Any idea what could be going on here?

I had two droplets on DO, a server for game halfchess.com and a VPN that I use at work.

I get this message from DigitalOcean Abuse. Could I have been targeted by an individual or is this something to do with a software loophole they discovered?

----

Hello there,

Thank you for your response.

We understand your concern and have reviewed this ticket extensively but we are unable to accommodate this unlock request. In order to maintain the integrity of our security systems, we cannot disclose which factors were identified that led to the decision on this account. We hope you would understand the limitations on our end.

Re: Digital Ocean killed my droplets and gives a vague reply

#2

Post by cwdegidio » Thu, Jan 25, 2024, 9:24 AM UTC

I actually moved over to Linode because of similar anomalies. I had a container I was running my personal site from. Paid my bill on time every month. Got distracted with work and hadn't updated it in a while. One day I go to check on it and the site is down. Head to DO to restart it... and it is just gone. Like it never existed. Didn't even bother trying to communicate with them I was so angry. Been really happy with Linode.

Re: Digital Ocean killed my droplets and gives a vague reply

#3

Post by schalkneethling » Thu, Jan 25, 2024, 9:59 AM UTC

This is not unique, unfortunately. I have been battling with them for the last two months now and I am in the process of moving everything away from DigitalOcean. Something has changed over there and they have zero tolerance concerning everything.

My account was overdue by $10 (after being paid on time for close to 5 years), I asked for a deadline extension of 1 week and it was declined. They have already turned off all of my droplets and are now threatening to delete everything with no recourse within the next three days.

Again, not unwilling to pay, I was merely asking for an extension by 7 days for $10 and they declined my request.

Re: Digital Ocean killed my droplets and gives a vague reply

#4

Post by bun_terminator » Thu, Jan 25, 2024, 10:01 AM UTC

schalkneethling wrote: post #3

This is not unique, unfortunately. I have been battling with them for the last two months now and I am in the process of moving everything away from DigitalOcean. Something has changed over there and they have zero tolerance concerning everything. My account was overdue by $10 (after being paid on time for close to 5 years), I asked for a deadline extension of 1 week and it was declined. They have already turned off…

What are popular alternatives these days?

Re: Digital Ocean killed my droplets and gives a vague reply

#5

Post by flrngel » Thu, Jan 25, 2024, 10:04 AM UTC

Probably your server leaked, just move on. AWS lightsail is good enough.

Re: Digital Ocean killed my droplets and gives a vague reply

#6

Post by jbverschoor » Thu, Jan 25, 2024, 10:05 AM UTC

Not your machines, not your servers

Re: Digital Ocean killed my droplets and gives a vague reply

#7

Post by andersa » Thu, Jan 25, 2024, 10:06 AM UTC

bun_terminator wrote: post #4

schalkneethling wrote: post #3

This is not unique, unfortunately. I have been battling with them for the last two months now and I am in the process of moving everything away from DigitalOcean. Something has changed over there and they have zero tolerance concerning everything. My account was overdue by $10 (after being paid on time for close to 5 years), I asked for a deadline extension of 1 week and it was declined. They have already turned off…

What are popular alternatives these days?

Hetzner Cloud

Re: Digital Ocean killed my droplets and gives a vague reply

#8

Post by ThePowerOfFuet » Thu, Jan 25, 2024, 10:06 AM UTC

cwdegidio wrote: post #2

I actually moved over to Linode because of similar anomalies. I had a container I was running my personal site from. Paid my bill on time every month. Got distracted with work and hadn't updated it in a while. One day I go to check on it and the site is down. Head to DO to restart it... and it is just gone. Like it never existed. Didn't even bother trying to communicate with them I was so angry. Been really happy wit…

I mean, yeah, if you don't pay your bill you should fully expect them to stop providing the service which was being paid for (which includes the storage of the associated data).

Re: Digital Ocean killed my droplets and gives a vague reply

#9

Post by [deleted] » Thu, Jan 25, 2024, 10:06 AM UTC

[deleted]

Re: Digital Ocean killed my droplets and gives a vague reply

#10

Post by 0xEF » Thu, Jan 25, 2024, 10:08 AM UTC

cwdegidio wrote: post #2

I actually moved over to Linode because of similar anomalies. I had a container I was running my personal site from. Paid my bill on time every month. Got distracted with work and hadn't updated it in a while. One day I go to check on it and the site is down. Head to DO to restart it... and it is just gone. Like it never existed. Didn't even bother trying to communicate with them I was so angry. Been really happy wit…

I'm pretty happy with Linode after migrating from DO as well. Their billing seems a bit more on top of things, noticing situations where they owed me a small credit that I would have likely missed. I've been a customer since before the Akamai days and feel that their service has only improved when I expected disruption (as one does when companies merge).