Apple auto-enrolled me in Music subscription; weird cust support convo ensues
1–10 of 18 posts
Re: Apple auto-enrolled me in Music subscription; weird cust support convo ensues
#2I woke up to the strangest customer support conversation with Apple.
Around 8:15am, I checked my email and noticed I had been auto-subscribed to a free trial of Apple Music.
Weird. I'm a Spotify user, and wouldn't have started a trial. So, I asked my wife, and she said she hadn't done anything with Apple Music.
Hmm, maybe my account was hacked. That would be quite a predicament since I use 1password with crazy long passwords for all services. So, I contacted Apple Support over SMS to ask how and why the Apple Music subscription got initiated.
They told me that Apple auto-subscribed me because I was given a free month... and it was done at 5:14am (when everyone in my house was asleep).
The whole conversation felt like a phishing scam. Decided to move to phone support, and they are telling me my Apple TV in my living room subscribed me.
Is it possible for someone to remote into my Apple TV and auto-subscribe me? I wouldn't have guessed an Apple TV to be hackable.
Re: Apple auto-enrolled me in Music subscription; weird cust support convo ensues
#3I woke up to the strangest customer support conversation with Apple. Around 8:15am, I checked my email and noticed I had been auto-subscribed to a free trial of Apple Music. Weird. I'm a Spotify user, and wouldn't have started a trial. So, I asked my wife, and she said she hadn't done anything with Apple Music. Hmm, maybe my account was hacked. That would be quite a predicament since I use 1password with crazy long p…
Do you have a Apple Family subscription?
Re: Apple auto-enrolled me in Music subscription; weird cust support convo ensues
#4Did you buy something? Best buy always enrolls me into these free trial things, for example. Or maybe accidentally clicked an ad on an iPad, Apple TV, etc.?
Also, that support person was totally useless. I'd just close the chat and try to get someone else, or walk into a store.
Re: Apple auto-enrolled me in Music subscription; weird cust support convo ensues
#5I woke up to the strangest customer support conversation with Apple. Around 8:15am, I checked my email and noticed I had been auto-subscribed to a free trial of Apple Music. Weird. I'm a Spotify user, and wouldn't have started a trial. So, I asked my wife, and she said she hadn't done anything with Apple Music. Hmm, maybe my account was hacked. That would be quite a predicament since I use 1password with crazy long p…
Do you have a Apple Family subscription?
I do. And that’s what I thought at first. But they said the purchase came from the Apple TV.
I asked if there’s was a way the family account could’ve triggered it to look like it’s from the Apple TV but they said no. It was purchased on tv.
Re: Apple auto-enrolled me in Music subscription; weird cust support convo ensues
#6The support conversation feels so off. What’s with the lack of professionalism & all the weird emojis? Gen-z these days…
Re: Apple auto-enrolled me in Music subscription; weird cust support convo ensues
#7Did you buy something? Best buy always enrolls me into these free trial things, for example. Or maybe accidentally clicked an ad on an iPad, Apple TV, etc.? Also, that support person was totally useless. I'd just close the chat and try to get someone else, or walk into a store.
I really thought that with Apple subscriptions you had to confirm it in some way.
Like using TouchID or FaceID.
I didn’t realize Apple could just be like “hey, here’s a free month of Apple Music … also we’re gonna charge you next month!”
Seems super scammy. Similar to the U2 debacle that happened years ago.
Re: Apple auto-enrolled me in Music subscription; weird cust support convo ensues
#8The support conversation feels so off. What’s with the lack of professionalism & all the weird emojis? Gen-z these days…
Yeah. That’s why I felt like I was being phished. It would be hard to have that many misspellings with autocorrect on!
Re: Apple auto-enrolled me in Music subscription; weird cust support convo ensues
#9The support conversation feels so off. What’s with the lack of professionalism & all the weird emojis? Gen-z these days…
Yeah. That’s why I felt like I was being phished. It would be hard to have that many misspellings with autocorrect on!
> with autocorrect on
Bold assumption given the state of autocorrect on Apple OSs.
Re: Apple auto-enrolled me in Music subscription; weird cust support convo ensues
#10Earlier quoted context omitted.
Do you have a Apple Family subscription?
I do. And that’s what I thought at first. But they said the purchase came from the Apple TV. I asked if there’s was a way the family account could’ve triggered it to look like it’s from the Apple TV but they said no. It was purchased on tv.
Not a small child pissing around with the TV before anyone else gets up? You got logs on that thing?