Rivian software update bricks infotainment system, fix not obvious
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Re: Rivian software update bricks infotainment system, fix not obvious
#2This is a bit of a nightmare scenario and why when remote updating, you always test update to your own fleet first. Always.
Re: Rivian software update bricks infotainment system, fix not obvious
#3This is why I have a Dumbcar connected to a Smartphone via bluetooth.
Re: Rivian software update bricks infotainment system, fix not obvious
#4This is a bit of a nightmare scenario and why when remote updating, you always test update to your own fleet first. Always.
Yes. And also things like rolling out the update in batches, and then also things like golden images, where if there are two crashes or failures in the first 24 hours of the update, change to the last known good software version.
Re: Rivian software update bricks infotainment system, fix not obvious
#5It's crazy to me that this is possible in the first place. Standard practice is to have a fleet of test vehicles that are effectively production except in an early release group.
Or, you know, having an A/B boot partition scheme with a watchdog. Things that have been around for decades at this point.
Disclaimer: Former Googler, Worked closely with Automotive.
Re: Rivian software update bricks infotainment system, fix not obvious
#6This is why I have a Dumbcar connected to a Smartphone via bluetooth.
That's why _I_ have a Dumbcar connected to a smartphone via FM for audio only :)
Re: Rivian software update bricks infotainment system, fix not obvious
#7This is a bit of a nightmare scenario and why when remote updating, you always test update to your own fleet first. Always.
It sounds like it was tested on their own fleet but they accidentally pushed the wrong bits when deploying the update more widely out to customers.
Re: Rivian software update bricks infotainment system, fix not obvious
#8The vehicles are drivable but software and displays go black. It appears that the 2023.42 software update hangs at 90% on the vehicle screen or 50% on the app screen and then the vehicle screens black out. All systems appear to still work except for the displays.
This is what I do with my Prius to get a comfortably distraction-free driving environment. Sounds like a feature not a bug.
Re: Rivian software update bricks infotainment system, fix not obvious
#9Interesting to note that Ford's approach of updating software is far more conservative and car-like. It can be done fully offline via USB, but requests that you kindly upload the log files written to the memory stick back to them when complete, in the instructions as a necessary step. Presumably so they can track and stop incidents like this before they happen fleet-wide.
Rivian seems more like a "ship it and we'll fix it in the next sprint!" company.
How do other manufacturers handle updates?
Re: Rivian software update bricks infotainment system, fix not obvious
#10This is a bit of a nightmare scenario and why when remote updating, you always test update to your own fleet first. Always.
It sounds like it was tested on their own fleet but they accidentally pushed the wrong bits when deploying the update more widely out to customers.
Maybe they should have an additional phase between test deploy and customers such as "employee personal vehicles".