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Ask HN: What companies have blown you away with their customer support?

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Re: Ask HN: What companies have blown you away with their customer support?

#3

Post by cuu508 »

Up until recently, Braintree. In-depth explanations about any technical issues (some--of my own making) I ran into or questions I had.

The most recent interaction with Braintree support was very weird though. I honestly started to suspect I'm talking to an LLM.

Re: Ask HN: What companies have blown you away with their customer support?

#4

Post by brodouevencode »

I assume you're looking for bigger companies. I've had plenty of great experiences with local companies where the person is likely the owner. And I assume you're looking for consistency too - almost every company I've had more than just a couple of interactions with has had at least one person that did their job well from a customer service standpoint.

Here are the most consistent ones though from my experience:

Chick-fil-A, especially when you go inside. And it's not just one - it's most of the ones I've visited. Every now and then you'll get an employee working the drive through that's not exactly pleasant, but still way above the average for fast food.

Publix, a regional southeastern grocery store. Every cashier is very nice and pleasant, the stores are clean and well lit, the baggers are always there to help you load up.

Amazon, the best customer service is not ever needing customer service. Any time I've had a problem it has been because I misread or misunderstood the product description, and there has never been a problem sending anything back.

Re: Ask HN: What companies have blown you away with their customer support?

#5

Post by manuelabeledo »

bibinvmohan wrote: post #2

Amazon AWS.

This needs an addendum: AWS support is top notch, as long as your AWS fees are already on the hefty side. Which makes sense.

But also, it can be frustrating to deal with them when it comes to anything that's not a clear incident on their part, or requires optimization over troubleshooting, e.g. a few years ago, we had a few instances underperforming because of higher than expected I/O loads and low associated EBS bandwidth, and they never gave us a solution for it.

Re: Ask HN: What companies have blown you away with their customer support?

#8

Post by BillyTheMage »

I haven't spoken to them in a couple years because I don't work for a company that uses Solidworks anymore, but Dassault Systemes had fantastic customer support (maybe it was one of their VARs, I can't remember).

I became somewhat well-known among their tech support agents for having some of the most difficult and creative problems with Solidworks. Usually some kind of "I'm trying to bend sheet metal in a way that Solidworks doesn't natively support".

They were on-the-ball about RFCs too. I submitted no less than 3 RFCs and they were all accepted in a more timely manner than I hoped for. And they weren't just little nonsense stuff, some of them dipped into nasty mathematical theory; sheet metal is apparently really difficult to calculate in certain situations.

Re: Ask HN: What companies have blown you away with their customer support?

#10

Post by toomuchtodo »

brodouevencode wrote: post #4

I assume you're looking for bigger companies. I've had plenty of great experiences with local companies where the person is likely the owner. And I assume you're looking for consistency too - almost every company I've had more than just a couple of interactions with has had at least one person that did their job well from a customer service standpoint. Here are the most consistent ones though from my experience: Chic…

Fun fact: Publix is the largest majority employee owned company in the US.

https://www.nceo.org/articles/employee-ownership-100

(i love publix, no other affiliation)

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