Air Rage Is Getting Worse, and Airlines Can't Fix It
1–10 of 48 posts
Re: Air Rage Is Getting Worse, and Airlines Can't Fix It
#2I worked with a guy who had spent over a decade working in guest relations at the airport for an airline. Working the check-in desk, the gate, the guest lounge, luggage, etc. He got an opportunity during the pandemic, when air travel went to almost nothing, to move to an office in corporate HQ and work with programmers as a domain expert and guide, and jump at it. He knew stuff that wasn't written down anywhere but was key to the passenger experience.
He told me he'd quit before going to back to work with passengers at the airport. It was that bad.
Re: Air Rage Is Getting Worse, and Airlines Can't Fix It
#3They caused it by racing to the bottom. They could fix it, but won’t.
Re: Air Rage Is Getting Worse, and Airlines Can't Fix It
#4They can't, or don't want to fix it? There is a well argued case that the airlines are inflicting distress on their passengers quite intentionally:
https://thehill.com/business/4268539-calculated-misery-heres...
Re: Air Rage Is Getting Worse, and Airlines Can't Fix It
#5Airlines are lying, bait-and-switching pieces of shit and the flying experience gets worse every year, so the only thing that's surprising is that there aren't way more of these incidents
Re: Air Rage Is Getting Worse, and Airlines Can't Fix It
#6They can't, or don't want to fix it? There is a well argued case that the airlines are inflicting distress on their passengers quite intentionally: https://thehill.com/business/4268539-calculated-misery-heres...
Meh… I’m not an expert in airline economics but it often seems the case that if you are not a barebones low cost charging for everything excess toilet access and a seat, you may not be able to get enough occupancy to pay airport fees, maintenance, baggage, fuel, crew, and the rest of the operating costs, otherwise that bird is taking off and bleed dollars. Then you are a national carrier, and you must be subsidized by the government.
Re: Air Rage Is Getting Worse, and Airlines Can't Fix It
#7Airlines are lying, bait-and-switching pieces of shit and the flying experience gets worse every year, so the only thing that's surprising is that there aren't way more of these incidents
They are yes but that doesn't justify taking it out on their employees. They're just in the same boat as we are.
And with airlines like Ryanair, when you want something just pay for it. Seat selection, carryon etc. It's still cheaper than a traditional airline. When you follow their rules you won't have issues.
Re: Air Rage Is Getting Worse, and Airlines Can't Fix It
#8They caused it by racing to the bottom. They could fix it, but won’t.
They may be racing to the bottom but you don't have to.
I pay the EXACT SAME for airfare that I did in the 90s and 2000s, adjusted for inflation.
The standard of service and amenities are better.
You can fly, today, right now, from NYC to Paris in a gigantic lie-flat seat with a widescreen entertainment device, goodie bag, hot towels throughout the flight, food that's actually decent, and personal electrical sockets right next to your elbow for less than what a turbo-economy non-reclining middle seat in the aft-most bulkhead row next to the lavatories would have cost in the late-90s/early-2000s.
But most people select "price: lowest to highest" and click on the lowest number regardless of how bad that option is (connections, flight time, product quality, rewards, fees) and then get angry when corners are cut. It's like buying a chromebook and getting mad when it can't run Solidworks.
Re: Air Rage Is Getting Worse, and Airlines Can't Fix It
#9Not surprising when airlines pack their customers in a tiny tin can like sardines.
Re: Air Rage Is Getting Worse, and Airlines Can't Fix It
#10Airlines are lying, bait-and-switching pieces of shit and the flying experience gets worse every year, so the only thing that's surprising is that there aren't way more of these incidents
They are yes but that doesn't justify taking it out on their employees. They're just in the same boat as we are. And with airlines like Ryanair, when you want something just pay for it. Seat selection, carryon etc. It's still cheaper than a traditional airline. When you follow their rules you won't have issues.
>They are yes but that doesn't justify taking it out on their employees.
It's not rational, but humans aren't rational. And sadly if somebody is angry and the culprit isn't present, they will be angry at the nearest human they deem at least slightly responsible. In this case the airline employees.