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BMW drops controversial heated seats subscription

forbes.com

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Re: BMW drops controversial heated seats subscription

#4
The right way to sell subscriptions is for services that actually incur ongoing costs for the company. Charging a subscription for hardware and software already built into the car, and not dependent on any external servers or anything is just plain anti-consumer. There are plenty of services BMW can charge for that people will happily pay, like remote start, remote monitoring etc.

Re: BMW drops controversial heated seats subscription

#5
BMW in particular, and german carmakers as a whole are in for a rough decade. Declining quality and increasing competition will pose the kind of risks not even eu protectionism can shield them from.

One such risk is china. German carmakers desperately need new markets and china is one of them. But germany and the eu cant bully china and they will want access to european markets in return. And what i am reading and hearing is that chinese ev carmakers are rather competitive.

Re: BMW drops controversial heated seats subscription

#6

The right way to sell subscriptions is for services that actually incur ongoing costs for the company. Charging a subscription for hardware and software already built into the car, and not dependent on any external servers or anything is just plain anti-consumer. There are plenty of services BMW can charge for that people will happily pay, like remote start, remote monitoring etc.

>Charging a subscription for hardware and software already built into the car, and not dependent on any external servers or anything is just plain anti-consumer.

What's the principle here? That because it already exists, consumers don't have to pay for it? How far can we stretch this? Suppose there's a streaming service (eg. netflix or spotify) that supports downloads, does that it's "anti-consumer" to deny them access to the audio/video files because it's already on their device, and the cost to produce it has already been paid for?

Moreover, is there anything fundamentally different between paying $2000 (one time) for a heated seat upgrade, and $200/year for 10 years (or whatever the expected life of a car is)?

Re: BMW drops controversial heated seats subscription

#7
post #6

The right way to sell subscriptions is for services that actually incur ongoing costs for the company. Charging a subscription for hardware and software already built into the car, and not dependent on any external servers or anything is just plain anti-consumer. There are plenty of services BMW can charge for that people will happily pay, like remote start, remote monitoring etc.

>Charging a subscription for hardware and software already built into the car, and not dependent on any external servers or anything is just plain anti-consumer. What's the principle here? That because it already exists, consumers don't have to pay for it? How far can we stretch this? Suppose there's a streaming service (eg. netflix or spotify) that supports downloads, does that it's "anti-consumer" to deny them acce…

> Moreover, is there anything fundamentally different between paying $2000 (one time) for a heated seat upgrade, and $200/year for 10 years (or whatever the expected life of a car is)?

Yes, it’s extremely different. You own it vs you lease it.

Re: BMW drops controversial heated seats subscription

#9

The right way to sell subscriptions is for services that actually incur ongoing costs for the company. Charging a subscription for hardware and software already built into the car, and not dependent on any external servers or anything is just plain anti-consumer. There are plenty of services BMW can charge for that people will happily pay, like remote start, remote monitoring etc.

Not remote start. Plenty of remote start units are standalone, install into the vehicle and operate offline using their own dedicated fobs.

Subaru sells first-party remote start units which operate this way. They also have a subscription service that offers remote start, but make no mistake: if your carmaker ONLY allows remote start with a subscription and won't install a standalone unit, you are being had.

Re: BMW drops controversial heated seats subscription

#10
post #6

The right way to sell subscriptions is for services that actually incur ongoing costs for the company. Charging a subscription for hardware and software already built into the car, and not dependent on any external servers or anything is just plain anti-consumer. There are plenty of services BMW can charge for that people will happily pay, like remote start, remote monitoring etc.

>Charging a subscription for hardware and software already built into the car, and not dependent on any external servers or anything is just plain anti-consumer. What's the principle here? That because it already exists, consumers don't have to pay for it? How far can we stretch this? Suppose there's a streaming service (eg. netflix or spotify) that supports downloads, does that it's "anti-consumer" to deny them acce…

But it's not a payment plan, it's a subscription. If you drive the car for 25 years, you're still on the hook every year if you want the seats to heat.
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