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Etsy accused of 'destroying' sellers by withholding money

bbc.co.uk

1–10 of 44 posts

Re: Etsy accused of 'destroying' sellers by withholding money

#5

> Etsy told her it "isn't able to give... [a] specific reason" Sounds like it's probably some newly implemented "black box" (either AI or external vendor) solution that can't be probed or debugged. :(

That's pretty standard for any sort of fraud prevention. You never tell people what triggered it because when it's not a false positive you're telling scammers what to avoid next time.

Re: Etsy accused of 'destroying' sellers by withholding money

#6

> Etsy told her it "isn't able to give... [a] specific reason" Sounds like it's probably some newly implemented "black box" (either AI or external vendor) solution that can't be probed or debugged. :(

Yup.. sounds like they implemented some AI system that misclassified the stores and it is highly likely that they don't even know what the model weights mean or how the model got mistrained.

Re: Etsy accused of 'destroying' sellers by withholding money

#8
post #5

> Etsy told her it "isn't able to give... [a] specific reason" Sounds like it's probably some newly implemented "black box" (either AI or external vendor) solution that can't be probed or debugged. :(

That's pretty standard for any sort of fraud prevention. You never tell people what triggered it because when it's not a false positive you're telling scammers what to avoid next time.

Yeah, that gets repeated a lot as if it's acceptable.

Pity about the whole "destroys legit businesses" result that entails. :(

Because who needs customers right? /s

Re: Etsy accused of 'destroying' sellers by withholding money

#9
post #5

> Etsy told her it "isn't able to give... [a] specific reason" Sounds like it's probably some newly implemented "black box" (either AI or external vendor) solution that can't be probed or debugged. :(

That's pretty standard for any sort of fraud prevention. You never tell people what triggered it because when it's not a false positive you're telling scammers what to avoid next time.

Ahh yes, the old security through obscurity.

Re: Etsy accused of 'destroying' sellers by withholding money

#10
post #5

> Etsy told her it "isn't able to give... [a] specific reason" Sounds like it's probably some newly implemented "black box" (either AI or external vendor) solution that can't be probed or debugged. :(

That's pretty standard for any sort of fraud prevention. You never tell people what triggered it because when it's not a false positive you're telling scammers what to avoid next time.

"The accused shall enjoy the right … to be informed of the nature and cause of the accusation; to be confronted with the witnesses against him …"
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