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How is AI being used to enhance customer experiences?
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Re: How is AI being used to enhance customer experiences?
#2AI has obvious advantages over CS people in:
* always available
* never get emotional
* consistent
* elastic (could be added or reduced at will)
* centralized improvements (once stronger, always stronger)
So as long as AI is good enough for a CS scenario, such as checking the bank account balance, it is a better option.
Re: How is AI being used to enhance customer experiences?
#3Enhance is not the word I would choose. Having fuzzy, non-deterministic responses to unambiguous questions is more frustrating for the user. 'AI' LLMs, at this point, only excel as BS artists.