I'm the co-founder of Octocom, and we're excited to unveil our GPT-driven chatbot designed specifically for eCommerce websites. We aim to bring the personalized in-store sales assistant experience to the online world, providing customers with tailored recommendations and real-time answers to their questions 24/7.
My experience in running a smart business card eCommerce site has taught me two things: 1. Customers don't want to spend time reading your website. 2. Every customer's needs, questions, and situations are unique.
I have experienced the same pain from the consumer’s perspective when purchasing engraving machines and card printers for my business. I didn't have the background to understand all the jargon/features, I didn't have the time to read all the manuals, the customer support responses were slow (1-2 days) and shallow, and there's no blogs/videos as the products are niche. I just wanted to talk to someone and get answers to all my questions without waiting.
Our solution involves an autonomous LLM agent that dynamically embeds information in its context by querying a knowledge graph that is purpose-built for each eCommerce store. The knowledge graph is built with information scraped from the site, documents, blogs, reviews, manuals, and so on. The context is fed into the final chatbot prompt to provide customers with answers. Finally, the answer is checked via auxiliary LLM calls to mitigate hallucinations.
We'd love for you to try it out if you have an eCommerce store! Every eCommerce store owner/employee can receive a link to their customized bot and try it out for free.
I'll be around to answer any technical questions you may have about our product and discuss how Octocom can revolutionize the online shopping experience.
Looking forward to your questions and feedback!
Show HN: Octocom – GPT-Powered Chatbot for Personalized Shopping Experience
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