Stripe Blog: Track Stripe's uptime
stripe.com
Stripe Blog: Track Stripe's uptime
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Re: Stripe Blog: Track Stripe's uptime
#2Is it just me, or is this really confusing? Which services are responsible for taking payments? If the website goes down, does that affect taking payments? Isn't stripe.js part of the API? If the API goes down, doesn't that affect stripe.js?
Also, what is up with all of that downtime? I think I'd expect my payment provider to have better uptime. Makes me wonder how quality the backend really is.
If I was using stripe and my site couldn't accept payments for X minutes during a really important time (which seems to have happened 5 times in the last couple months), I'd be really pissed.
Also, from a UX experience, getting my mouse pointer to line up over a 4 pixel wide line is a pain in the ass. It looks pretty, but isn't really usable.
Update: Why the downvote? At least respond to me.
Re: Stripe Blog: Track Stripe's uptime
#3Is it just me, or is this really confusing? Which services are responsible for taking payments? If the website goes down, does that affect taking payments? Isn't stripe.js part of the API? If the API goes down, doesn't that affect stripe.js? Also, what is up with all of that downtime? I think I'd expect my payment provider to have better uptime. Makes me wonder how quality the backend really is. If I was using stripe…
All your questions are fair, but I guess this site is for users who already know the difference between stripe.js and the API.
Also, your worries are rightful but pointless. The API provided 4 nines and stripe.js is close to 5 nines in the last three months. There were no 10+ minutes downtimes in either (still not counting the website.) I think that is impressive uptime.
Re: Stripe Blog: Track Stripe's uptime
#4Is it just me, or is this really confusing? Which services are responsible for taking payments? If the website goes down, does that affect taking payments? Isn't stripe.js part of the API? If the API goes down, doesn't that affect stripe.js? Also, what is up with all of that downtime? I think I'd expect my payment provider to have better uptime. Makes me wonder how quality the backend really is. If I was using stripe…
Something that I think would also be nice would be if the dates were most recent on the left and oldest on the right. English is read left to right, so left should be the most relevant when displaying data and right being the least relevant, where most relevant = today and least relevant = 90 days. To me closest to where I start reading = closest to the current time.
Re: Stripe Blog: Track Stripe's uptime
#5Is it just me, or is this really confusing? Which services are responsible for taking payments? If the website goes down, does that affect taking payments? Isn't stripe.js part of the API? If the API goes down, doesn't that affect stripe.js? Also, what is up with all of that downtime? I think I'd expect my payment provider to have better uptime. Makes me wonder how quality the backend really is. If I was using stripe…
Something that I think would also be nice would be if the dates were most recent on the left and oldest on the right. English is read left to right, so left should be the most relevant when displaying data and right being the least relevant, where most relevant = today and least relevant = 90 days. To me closest to where I start reading = closest to the current time.
We did have it going the other direction at first, but it didn't feel right.
Re: Stripe Blog: Track Stripe's uptime
#6Is it just me, or is this really confusing? Which services are responsible for taking payments? If the website goes down, does that affect taking payments? Isn't stripe.js part of the API? If the API goes down, doesn't that affect stripe.js? Also, what is up with all of that downtime? I think I'd expect my payment provider to have better uptime. Makes me wonder how quality the backend really is. If I was using stripe…
All your questions are fair, but I guess this site is for users who already know the difference between stripe.js and the API. Also, your worries are rightful but pointless. The API provided 4 nines and stripe.js is close to 5 nines in the last three months. There were no 10+ minutes downtimes in either (still not counting the website.) I think that is impressive uptime.
I understand the difference between the two. The point I had is that stripe.js depends on the api. I don't understand why there is a separation in the status output. If the api is down, stripe.js is also down, you can see the reference to the api in the .js file.
The way that my business works is that we take a large number of orders in a short amount of time and then it tapers off. If my site was down because their api is down for 4 minutes (and I don't know when it is going to come back up), that would really affect my sales.
If you are at a cash register and pull out your credit card and the swiper doesn't work, chances are you can just hand the person cash. The internet doesn't work that way. 4 9's for a payment processor really isn't good enough. Also, that stat is just across 90 days, not 365.
I really like Stripe and what they are trying to do. Now that I can visually see it, I just worry about their uptime performance.
Update: Some one just sent me email calling me an asshole, which seems rather undeserving. This is their ip address pool-173-49-2-60.phlapa.fios.verizon.net.
Re: Stripe Blog: Track Stripe's uptime
#7Why is this important? Why are you telling this to people? Why is this news that a Hacker should know.
I might not get it, but IMHO if its not something of general interest, it shouldn't be on HN (even though the company might be PG's portfolio).
Re: Stripe Blog: Track Stripe's uptime
#8Is it just me, or is this really confusing? Which services are responsible for taking payments? If the website goes down, does that affect taking payments? Isn't stripe.js part of the API? If the API goes down, doesn't that affect stripe.js? Also, what is up with all of that downtime? I think I'd expect my payment provider to have better uptime. Makes me wonder how quality the backend really is. If I was using stripe…
Thanks for the honest feedback.
Also, what is up with all of that downtime? I think I'd expect my payment provider to have better uptime. Makes me wonder how quality the backend really is.
While all downtime is bad, we think 99.99% is decent.
The best service providers -- including the services that might power your site -- tend to have guarantees in this range. Amazon EC2 and Google App Engine both have SLAs for 99.95% uptime.
More generally, this is part of the point: other payments companies don't tend to talk about their availability at all. We think that this is harmful. What should count as acceptable uptime performance is a fair question. As a first step, we think we should all make our uptime public.
Is it just me, or is this really confusing? Which services are responsible for taking payments? If the website goes down, does that affect taking payments? Isn't stripe.js part of the API? If the API goes down, doesn't that affect stripe.js?
No, the Stripe site going down won't impact your ability to accept payments at all. stripe.js is optional, and so we've exposed its uptime separately too. Again, other services like Amazon and Google break out their availability on a per-service basis, and I think this makes a lot of sense.
Re: Stripe Blog: Track Stripe's uptime
#9Is it just me, or is this really confusing? Which services are responsible for taking payments? If the website goes down, does that affect taking payments? Isn't stripe.js part of the API? If the API goes down, doesn't that affect stripe.js? Also, what is up with all of that downtime? I think I'd expect my payment provider to have better uptime. Makes me wonder how quality the backend really is. If I was using stripe…
Thanks for the honest feedback. Also, what is up with all of that downtime? I think I'd expect my payment provider to have better uptime. Makes me wonder how quality the backend really is. While all downtime is bad, we think 99.99% is decent. The best service providers -- including the services that might power your site -- tend to have guarantees in this range. Amazon EC2 and Google App Engine both have SLAs for 99.…
I don't see a SLA for Stripe on the ToS page, why not?
GAE has actually had 100% uptime for the last year. http://googleappengine.blogspot.com/2012/01/happy-birthday-h...
Re: Stripe Blog: Track Stripe's uptime
#10Earlier quoted context omitted.
Thanks for the honest feedback. Also, what is up with all of that downtime? I think I'd expect my payment provider to have better uptime. Makes me wonder how quality the backend really is. While all downtime is bad, we think 99.99% is decent. The best service providers -- including the services that might power your site -- tend to have guarantees in this range. Amazon EC2 and Google App Engine both have SLAs for 99.…
I don't see a SLA for Stripe on the ToS page, why not? GAE has actually had 100% uptime for the last year. http://googleappengine.blogspot.com/2012/01/happy-birthday-h...
That blog post refers to their high-replication datastore, not GAE as a whole.