Our production servers were suspended by Google Cloud
1–10 of 189 posts
Re: Our production servers were suspended by Google Cloud
#2In many ways, Google continues to expose the failure of automation.
The 2010s dream of "megacorp serving everyone with centralised programming" ever more exposed as an unethical pipedream.
Re: Our production servers were suspended by Google Cloud
#3You expect not to be treated the same way by AWS? Am I missing something here?
Re: Our production servers were suspended by Google Cloud
#4It's really annoying that companies like Google bombard you with all kinds of "cover our ass" e-mails about every change they make. Most about features I don't even use. Making it even harder to understand what the impact is and know if I can safely ignore the mail.
So I can fully understand people missing some "important" Google communication because of that.
Re: Our production servers were suspended by Google Cloud
#5This is one of those reasons why I prefer prepaid cloud services. There are not many providers in this field (Vultr, Digital Ocean, etc). You can generally estimate the length of the runway based in the funds you have in your account.
It also helps that there are multiple funding sources, so I can split the bill between multiple cards or accounts.
I travel the major part of the year, and it is quite common to get my cards lost (often at my own fault) or compromised (Mastercard tends to suspend cards when they detect charges from multiple countries in a short time frame). I can wait for the new cards to arrive worry-free that my cloud services don't take a hit like this.
Re: Our production servers were suspended by Google Cloud
#6Emails are a difficult thing, aren't they?
Was the 10 day countdown the first time Google mentioned "we'll suspend the account unless..."? Generally on these things - and unless it's an absolute emergency - you'd expect lots of prior warning and at least a couple of "YOUR SERVICES ARE DUE TO BE SUSPENDED" emails in the 48 hours before.
That said, I've rightly called my bank out for sending an email with the subject line "Your account was compromised" - and then the body began "...is what you could be reading if you didn't have adequate security", followed by a sales pitch for some cyber security software. When you get rubbish like this (or absolutely banal "important information regarding" emails) so often, it's hard to know when to bother.
Re: Our production servers were suspended by Google Cloud
#7Hi everyone, I'm the customer in this case. Wanted to let everyone know that this sort of abrupt suspension for production apps has been a recurring issue that has happened time and again with Google Clown Platform.
Similar horror stories:
https://news.ycombinator.com/item?id=32547912
https://news.ycombinator.com/item?id=33737577
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[Update 1]
Yes I agree I have some fault for the initial suspension, but that's not the biggest issue here.
The biggest issue for me is how they "react" to help a customer get things back to normal when something goes wrong.
First, I had to wait for 8 hrs for their Trust and Safety team.
Then it was 24-48 hrs. See https://imgur.com/a/i0OHXcI
Until now I still haven't had a resolution.
And the most ridiculous part is they could still tell me "I just received an email from the Trust and Safety team and they mentioned that they have sent you a separate email." when I had replied 3 times within an hour after they requested for more details. See proof https://imgur.com/a/1ZSmGBH
Re: Our production servers were suspended by Google Cloud
#8"I missed an email that had important in the title because I didn't think it was important, now my servers are suspended and it's all Google's fault". Makes sense, I'm sure you'll fare better with Amazon.
Re: Our production servers were suspended by Google Cloud
#9You expect not to be treated the same way by AWS? Am I missing something here?
AWS would be easy to get on the phone near instantly.