Ask HN: Has Google flagged you incorrectly as a spammer?

#1

Post by oscgam1 » Fri, Dec 30, 2022, 9:58 PM UTC

Recently, all of our company emails are ending in spam. We are following all of Google's good practices SPF set correctly, DKIM, DMARC. We only send transactional email to engaged users and with a visible unsubscribe link. We serve millions of customers and one week the amount of customer support tickets increased significantly because they aren't receiving emails such as forgot password, payment receipts, etc.

Google is flagging all of our email as spam, including when we answer support requests and send email directly from gmail's interface.

Please YC, any recommendations on what to do? I'll probably spend nye working.

Thank you :)

Re: Ask HN: Has Google flagged you incorrectly as a spammer?

#2

Post by KomoD » Sat, Dec 31, 2022, 5:11 PM UTC

Ask your users to mark it as not spam, also consider checking if your mail server ip is the issue.

Re: Ask HN: Has Google flagged you incorrectly as a spammer?

#3

Post by oscgam1 » Sat, Dec 31, 2022, 6:52 PM UTC

KomoD wrote: post #2

Ask your users to mark it as not spam, also consider checking if your mail server ip is the issue.

Yeah, checked mail server IP and it isn't the issue. Our users are marking the email as not spam, but they have to do it for every single email.

10 days after our mail started ending in Spam, our domain Authority decreased. It should have been the other way around (First Domain Authority should decrease and then mails should go to spam).

Re: Ask HN: Has Google flagged you incorrectly as a spammer?

#4

Post by boxrdhn » Sun, Jan 01, 2023, 9:47 PM UTC

It might aound silly, but have you looked into a full header of an email which ended up in spam folder? Normally google provided some info about why and email eded up in soam folder.

Re: Ask HN: Has Google flagged you incorrectly as a spammer?

#5

Post by hammyhavoc » Mon, Jan 02, 2023, 1:50 PM UTC

Have any joy with sorting this?

Re: Ask HN: Has Google flagged you incorrectly as a spammer?

#6

Post by oscgam1 » Mon, Jan 02, 2023, 2:23 PM UTC

We have been trying to solve this with Google's customer support team. Every time they give a different answer. It almost feels as if they are taking a guess. They mentioned it was Sendgrid's fault and we should remove the service from the SPF. Then they mentioned it was because of TXT records, Low IP rating, etc.

How can we receive good customer support from Google?

Re: Ask HN: Has Google flagged you incorrectly as a spammer?

#7

Post by intc » Tue, Jan 03, 2023, 4:11 AM UTC

oscgam1 wrote: post #3

KomoD wrote: post #2

Ask your users to mark it as not spam, also consider checking if your mail server ip is the issue.

Yeah, checked mail server IP and it isn't the issue. Our users are marking the email as not spam, but they have to do it for every single email. 10 days after our mail started ending in Spam, our domain Authority decreased. It should have been the other way around (First Domain Authority should decrease and then mails should go to spam).

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