Amazon shipped fake product, refuses refund until 'correct' item returned
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Re: Amazon shipped fake product, refuses refund until 'correct' item returned
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Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#3In every US state there are small claims courts for precisely these issues.
Not that this necessarily helps this particular family which is in Canada. But that’s the way to deal with this kind of thing. The article appears to say that Amazon simply shrugged.
It is touching that the father says that they have been loyal customers. Like most big companies, Amazon doesn’t care about that, with their customers nor employees.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
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Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#5Quoted post unavailable.
Actually, there is. The idea here is that even though one party is immense that they should be able to get away with dishonest business practices is abhorrent and it serves a purpose to point this out in places where there are lots of eyeballs. For one it helps to warn people that this stuff could happen to their order too, for another it may help to bring together people that have had similar things happen to them so that they can take collective action, which stands a much better chances of being effective.
Keep in mind that companies the size of Amazon are sensitive to their reputation and to statistics and as along as you are an isolated case they will not change their processes or attitude but there is a lot of strength in numbers.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#6Quoted post unavailable.
Actually, there is. The idea here is that even though one party is immense that they should be able to get away with dishonest business practices is abhorrent and it serves a purpose to point this out in places where there are lots of eyeballs. For one it helps to warn people that this stuff could happen to their order too, for another it may help to bring together people that have had similar things happen to them s…
Yes, GP is simply incorrect to imply otherwise. I understand errors or misunderstandings that were subsequently rectified, but as long as Amazon et al. treat this as cost-of-doing-business it'll be simply be a disservice not to point problems such as this article explains.
An edit:
> Edit: I guess the people have spoken. Top 10 issues in tech today includes amazon not refunding this one guy...
Again, it'll be reasonable for you to not value this article because you believe that this happens everyday both in Amazon and non-Amazon enterprises, but in my personal opinion the fact that they have bothered a major news organisation knowing that if they've stated is a lie would be judged to be unreliable (both legally and by the public) is an effort too much to simply ignore. For me, it says a lot to the quality of support that Amazon has given on edge-cases and to remind myself that a good company five years ago doesn't necessarily meant that it is good now.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#7Quoted post unavailable.
The issue is not that it occurs, like you say with such volume mistakes will be made. The issue is that Amazon’s processes and systems are failing as there’s no resolution and no escalation path for resolution.
Amazon is a pretty systematic company with support scripts out the wazoo. Their scripts don’t include a method for a customer who got a $690 fake part.
That’s the noteworthy part. There’s likely many other similar incidents that aren’t reported.
This is also notable that Amazon went decades without such shitty processes, so now they are starting to crumble and decay.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#8In every US state there are small claims courts for precisely these issues. Not that this necessarily helps this particular family which is in Canada. But that’s the way to deal with this kind of thing. The article appears to say that Amazon simply shrugged. It is touching that the father says that they have been loyal customers. Like most big companies, Amazon doesn’t care about that, with their customers nor employ…
There is also a little known EU small claims court.[1] It costs 200 Euro and no lawyer to submit a case, and you get the 200 Euro back when the case is successful.
[1] https://europa.eu/youreurope/business/dealing-with-customers...
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#9I had a similar experience ordering the original Xbox Elite controller. In the case was a very beaten up standard controller someone must have returned in its place. I reported it and thankfully they took it back without issue.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#10One of the best things about Amazon has always been their returns. They shipped me a faulty GPU (actually I suspect it might have broken when the delivery guy slammed the box down after refusing my help carrying it up the stairs when I saw him struggling)
It wasn’t broken in an obvious way but when it maxed out the PC would just freeze every single time. Asked for a return handed it over to a random shop drop off point and they refunded $1000 right away before the item even went back.