FogBugz new owners attempting to auto-upgrade all free plans to paid
1–10 of 126 posts
Re: FogBugz new owners attempting to auto-upgrade all free plans to paid
#2I just got the email for an old account too. Most of the links in the email don't even work anymore.
Re: FogBugz new owners attempting to auto-upgrade all free plans to paid
#3Got one of these emails too. I haven't used the account in almost 10 years, they must have many thousands of these accounts that have been dormant forever and are now getting hit with "invoices" for services rendered. Looks like a real dick move, no thanks.
Re: FogBugz new owners attempting to auto-upgrade all free plans to paid
#4Great way to ruin the FogBugz brand and reputation: move everyone from free to paid tier without consent, and send out emails with a short notice telling them they will be charged $30/month - when most of these users haven't heard from/of them in over a decade. The flood of complaints is hilarious.
Re: FogBugz new owners attempting to auto-upgrade all free plans to paid
#5This should be illegal. I can understand raising the rates on existing paid plans automatically, if nothing else it's eventually reasonable for inflation purposes, but auto-converting from free to paid? No.
Re: FogBugz new owners attempting to auto-upgrade all free plans to paid
#6Absolutely absurd. I haven't touched it for 13 years, and just received an email that they will be billing me $31.25 with 6 hours warning. This, of course, is a few hours after an email saying that my "free subscription" will be expiring in a month, not within hours.
The kicker is that the billing FAQ 404s, the "account URL" 500s, and there is no apparent way to log in to the account that they are billing me for.
At this point the best I can do is hope they don't have any real PII to try to collect their bullshit bill.
Re: FogBugz new owners attempting to auto-upgrade all free plans to paid
#7Calling it now: they will backpedal the next day and will say that it was a mistake or accident.
Re: FogBugz new owners attempting to auto-upgrade all free plans to paid
#8Absolutely absurd. I haven't touched it for 13 years, and just received an email that they will be billing me $31.25 with 6 hours warning. This, of course, is a few hours after an email saying that my "free subscription" will be expiring in a month, not within hours. The kicker is that the billing FAQ 404s, the "account URL" 500s, and there is no apparent way to log in to the account that they are billing me for. At…
Same here. It's was probably around 13 years as well, probably to try it out and never touched it since. My "account URL" shows 500 error as well. Here's the almost empty auto-reply if you reply to the email:
Hi,
Please reach out to the Fogbugz support team by visiting the following portal;
https://support.fogbugz.com/hc/en-us/
Thank you,
Fogbugz team.Re: FogBugz new owners attempting to auto-upgrade all free plans to paid
#9This has got to be a bug no? Otherwise this is the most insane monetization attempt I've ever seen... there's no way any of these old accounts even have a valid payment method. Why even attempt this? So many questions...
Re: FogBugz new owners attempting to auto-upgrade all free plans to paid
#10Great way to ruin the FogBugz brand and reputation: move everyone from free to paid tier without consent, and send out emails with a short notice telling them they will be charged $30/month - when most of these users haven't heard from/of them in over a decade. The flood of complaints is hilarious. https://twitter.com/search?q=fogbugz&src=typed_query
Yeah, the search results are golden
"Good luck with the chargebacks FogBugz."