Tesla currently provides Comcast levels of customer support
1–10 of 36 posts
Re: Tesla currently provides Comcast levels of customer support
#2That's darn good compared to the Industry Incumbents, though. They do CenturyLink levels of service.
Re: Tesla currently provides Comcast levels of customer support
#3That's darn good compared to the Industry Incumbents, though. They do CenturyLink levels of service.
What are you talking about? The situation in the tweet is insane and absolutely unheard of with incumbents.
I've owned multiple brand new Toyota's and have never had an issue that needed fixing under warranty in the first place, let alone a failure to fix it.
Re: Tesla currently provides Comcast levels of customer support
#4To be fair, I've always gotten good service out of Comcast. The secret is to sign up for business service, never residential.
You want to do this even if the installation is for a residence. The guy who hooks up your modem DGAF, and the tech support people are both better informed and more inclined to believe you when you tell them that yes, in fact, you did check to make sure the router was plugged in, and yes, in fact, you did try restarting it after leaving it powered off long enough for the capacitors to discharge.
Re: Tesla currently provides Comcast levels of customer support
#5I sold my Tesla 3 weeks ago, primarily because I couldn't get condensation in my taillight fixed after 4 cancelled appointments and a no-show. I was getting tired of things breaking, and the no-show put me over the edge. I'll let the dealer I sold it to deal with it.
Re: Tesla currently provides Comcast levels of customer support
#6To be fair, I've always gotten good service out of Comcast. The secret is to sign up for business service, never residential. You want to do this even if the installation is for a residence. The guy who hooks up your modem DGAF, and the tech support people are both better informed and more inclined to believe you when you tell them that yes, in fact, you did check to make sure the router was plugged in, and yes, in f…
I’ve always been too cheap to do this but it sounds like a valid plan.
Re: Tesla currently provides Comcast levels of customer support
#7I absolutely hate the franchise dealership model, but it does provide some level of checks and balances.
Dealers can exert far more pressure on a manufacture to fix things than an individual owner.
Owners with a bad dealership experience can go to a competitor within the same brand.
Manufacturers hate stepping in between dealer and customer disputes, but it is a possibility.
I think direct sales can be superior, but Tesla is proof that it is not inherently better.
Re: Tesla currently provides Comcast levels of customer support
#8Maybe after enough of these stories become common knowledge, we'll hear less of the "EVs have fewer parts and are therefore more reliable" argument.
Reliability is largely a function of design and engineering choices.
Re: Tesla currently provides Comcast levels of customer support
#9My cousin’s Tesla, costing over 100k, is reliably unusable for half the year.
Everyone I know who owns a Tesla is using other cars a significant amount of time due to the repairs issue (they also break down a lot more).
However, the cheerleading leading up to the purchase, and the fact that no one else is talking about this publicly, leads many to not talk about it.
It’s way too much like a cult.
Re: Tesla currently provides Comcast levels of customer support
#10My cousin’s Tesla, costing over 100k, is reliably unusable for half the year. Everyone I know who owns a Tesla is using other cars a significant amount of time due to the repairs issue (they also break down a lot more). However, the cheerleading leading up to the purchase, and the fact that no one else is talking about this publicly, leads many to not talk about it. It’s way too much like a cult.
And I really think that it won't fly for those who don't make purchase from fandom. And that will at some point start to affect the consumer perception for general public.